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Business Process Outsourcing (BPO) Stories

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Business Process Outsourcing (BPO) stories

Beyond opens Manila delivery centre with 200 roles
Digital Transformation

Beyond opens Manila delivery centre with 200 roles

The move expands its cloud delivery network in Asia-Pacific as demand for AI and transformation projects drives hiring for engineers.

By Sean Mitchell • 3 min read • 4 days ago
Gainsight names three executives as it expands AI retention
Software-as-a-Service

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Ricoh named Leader in IDC mailroom solutions review
Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • Last week
TP backs dtcpay's Asia-Pacific payments support push
Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • Last week
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • This month
Vistra launches Latam unit after Biz Latin Hub deal
Human Capital Management

Vistra launches Latam unit after Biz Latin Hub deal

The new unit targets firms expanding across Latin America, where varying rules can complicate cross-border operations and raise compliance costs.

By Sofiah Nichole Salivio • 4 min read • Last month
Deel launches field services for African site workers
Software-as-a-Service

Deel launches field services for African site workers

Employers in hazardous sectors will gain tighter pay and compliance control as the platform expands into on-site operations across more than 110 countries.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Hightekers buys Remunance to expand Rivermate in India
Artificial Intelligence

Hightekers buys Remunance to expand Rivermate in India

Existing clients will gain access to a wider international network as the acquisition gives Hightekers a stronger local base for cross-border hiring in India.

By Sean Mitchell • 4 min read • Last month
SEI appoints Provencher to lead global services push
Digital Transformation

SEI appoints Provencher to lead global services push

The new role reflects growing demand from banks and wealth managers for help modernising operations, data and security as systems grow more complex.

By Sofiah Nichole Salivio • 4 min read • Last month
Konecta launches Kolibri AI platform for customer ops
Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Last month
8x8 boosts workforce management adoption with free tools
Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Exclusive: Celonis says AI fails without context in operations
Digital Transformation

Exclusive: Celonis says AI fails without context in operations

AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.

By Jake MacAndrew • 3 min read • Last month

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Connext opens Cebu office as revenue & hiring grow
Human Capital Management

Connext opens Cebu office as revenue & hiring grow

The new site widens Connext's offshore capacity for US clients, as first-half revenue rose 15% and headcount climbed to 2,620.

By Karen Joy Bacudo • 3 min read • Last week
MHP Consulting UK marks a decade in automotive work
Customer Relationship Management

MHP Consulting UK marks a decade in automotive work

The Reading consultancy is broadening beyond carmaking after 10 years in Britain, as manufacturers push digital overhaul across sales and factories.

By Sofiah Nichole Salivio • 3 min read • This month
NLB Services repositions as an enterprise transformation company
Manufacturing

NLB Services repositions as an enterprise transformation company

Clients seeking fewer vendors may now get workforce, technology and risk support from one provider as AI deployments scale beyond pilots.

By Sofiah Nichole Salivio • 4 min read • Last month
ArvatoConnect appoints new leaders as AI reshapes service
Digital Transformation

ArvatoConnect appoints new leaders as AI reshapes service

UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian firms shift core functions to offshore GCCs
Data Analytics

Australian firms shift core functions to offshore GCCs

Skills shortages and higher costs are pushing Australian companies to use offshore centres for HR, payroll, finance and technology.

By Sofiah Nichole Salivio • 4 min read • Last month
AI contact centre analytics could boost Australian firms
Data Analytics

AI contact centre analytics could boost Australian firms

AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.

By Arthur Nowak • 4 min read • Last month