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Customer Centricity stories
From listening to leading: Why the best customer strategies close the loop
Last week
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cx
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martech
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ai
In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.
Amperity hires Bridget Perry as chief marketing officer
Last week
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data protection
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digital transformation
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cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Humanising technology: Why empathy is one of tech's most important leadership skills
Last week
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digital transformation
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iwd
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opinion
As innovation accelerates, tech leaders say empathy and human insight now rival engineering prowess in driving meaningful impact.
Why diverse SaaS leadership must be a board priority
Last week
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digital transformation
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risk & compliance
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erp
Homogeneous leadership in SaaS is more than a cultural concern; it is a strategic risk that stifles innovation, resilience and commercial performance.
All you need is intention: Creating purpose in product management
Last week
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digital transformation
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partner programmes
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ai
As AI reshapes work, product managers must lead with human intention, turning clear purpose into products that truly serve people.
How insurance providers are making their customer data AI ready
Last month
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data analytics
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digital transformation
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cx
Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.
Zoho marks 30 years as paying customer base tops 1m
Last month
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saas
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crm
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digital transformation
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
Siemens' Nanjing plant named WEF Global Lighthouse
Fri, 16th Jan 2026
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digital transformation
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iot
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iiot
Siemens' “digital-native” Nanjing plant joins the World Economic Forum's Global Lighthouse Network for AI-driven productivity gains.
Calabrio appoints Frank Ciccone as new Chief Revenue Officer
Tue, 6th May 2025
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uc
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cx
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martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.