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National Retail Federation Stories

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National Retail Federation stories

Kitestring opens neutral lab for retail POS testing
Digital Transformation

Kitestring opens neutral lab for retail POS testing

Kitestring has launched a neutral retail innovation lab in Arkansas, letting enterprise chains trial rival POS and omnichannel systems side by side.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026

Global Stories

National Retail Federation stories

Auror wins retail award for facial recognition tool
Data Protection

Auror wins retail award for facial recognition tool

Retailers are weighing facial recognition tools more cautiously as privacy fears rise, after Auror's system won a loss prevention award.

By Mark Tarre • 3 min read • Last month
Amazon, Meta & Microsoft join UCP technical council
Customer Experience

Amazon, Meta & Microsoft join UCP technical council

Control of AI-led shopping standards is widening as five more firms join the Universal Commerce Protocol body, doubling its council to 10.

By Karen Joy Bacudo • 4 min read • Mon, 27th Apr 2026
Google sees retail success with agentic commerce push
Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Unpacking the Impact of Agentic Commerce Across ANZ
Digital Transformation

Unpacking the Impact of Agentic Commerce Across ANZ

Retailers risk losing basket share as AI shoppers favour loyalty platforms that can verify offers and rewards in milliseconds.

By Jonathan Reeve • 5 min read • Thu, 2nd Apr 2026
Pricer unveils targeted Pricer Avenue shelf-edge platform
Digital Signage

Pricer unveils targeted Pricer Avenue shelf-edge platform

Pricer launches Pricer Avenue, a modular, battery-free shelf-edge platform for targeted premium aisles and promotion-heavy store zones.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
HPE boosts retail with Aruba, Mist AIOps & Nonstop
Data Protection

HPE boosts retail with Aruba, Mist AIOps & Nonstop

HPE targets always-on retail with new Aruba switches, Mist AIOps analytics and boosted Nonstop systems for high-pressure transactions.

By Melania Watson • 4 min read • Tue, 13th Jan 2026
Talkdesk unveils new AI tools for retail & consumer goods
Unified Communications

Talkdesk unveils new AI tools for retail & consumer goods

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Quiet quitting exposes the fragility of customer loyalty
Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
SUSE unveils edge solutions to boost retail operations
Data Analytics

SUSE unveils edge solutions to boost retail operations

SUSE has launched the SUSE Edge Suite and SUSE Edge 3.2, aiming to enhance retail operations through innovative edge computing solutions.

By Sean Mitchell • 3 min read • Tue, 21st Jan 2025
AI in Commerce: Why retailers need to beware
Customer Experience

AI in Commerce: Why retailers need to beware

Retailers must tread cautiously with AI technology, where data quality and ethical use are critical for truly beneficial outcomes.

By Graham Jackson • 4 min read • Tue, 11th Jun 2024
Retail theft at self-checkouts doubles, AI poses possible solution
Physical Security

Retail theft at self-checkouts doubles, AI poses possible solution

Surging retail theft via self-checkouts sees cart-based losses doubling in a year, costing the average store over $102k annually, reveals an Everseen report.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024
Avanade unveils retail AI innovations, details readiness barriers at NRF 2024
Artificial Intelligence

Avanade unveils retail AI innovations, details readiness barriers at NRF 2024

Avanade unveils new AI retail solutions at NRF 2024, alongside findings that despite 90% of retailers ready for AI-driven experiences, hurdles remain due to a lack of AI guidelines and employee training.

By Kaleah Salmon • 3 min read • Thu, 18th Jan 2024
Workday helping retail brands drive transformation
Digital Transformation

Workday helping retail brands drive transformation

Workday has seen 50% of the top 100 US retailers select its solutions, driving its financial revenue up 20% to $1.33bn. .

By Staff Writer • 5 min read • Thu, 20th Jan 2022

Stories from Other Regions

National Retail Federation stories

Pricer Avenue pilot brings digital shelf edge upgrade
Digital Signage

Pricer Avenue pilot brings digital shelf edge upgrade

Pricer pilots Avenue digital shelf-edge displays with East of England Co-op, promising richer in-aisle promotions and new revenue streams.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Mar 2026
Shoppers turn to AI tools in hunt for better retail deals
Digital Transformation

Shoppers turn to AI tools in hunt for better retail deals

Shoppers are turning to AI tools like ChatGPT to hunt for personalised retail deals, valuing quality offers over rock-bottom prices.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
How to reduce order cancellation rates
Customer Experience

How to reduce order cancellation rates

Order cancellations can cost businesses millions; understanding why they happen is crucial. Discover key strategies to reduce these rates and improve customer satisfaction.

By Jamie Cairns • 3 min read • Thu, 20th Feb 2025