Sapiens has received an investment from a wholly owned subsidiary of Abu Dhabi Investment Authority, making ADIA a significant minority shareholder in the insurance software company.
The investment adds another backer following Sapiens' acquisition by Advent last year and comes as the company expands its artificial intelligence push in insurance.
Sapiens serves more than 600 insurance companies worldwide with software used for core operations. Its systems support policy underwriting, claims management, pricing, risk management, and billing.
Alongside the investment, Sapiens is stepping up its Insurance Agentification programme. The initiative centres on AI tools designed to automate manual workflows around insurers' core systems.
Its products include Agentic Claims, Agentic Underwriting, and Agentic Policy. These sit on what Sapiens describes as a Central Agentic Framework, which links insurers' core systems with AI tools through a governed insurance ontology.
The company has also moved its headquarters to central London. The new office, at Space House in Holborn, will serve as both Sapiens' global headquarters and an AI Customer Experience Lab.
The site is intended as a place where insurers can work with Sapiens teams to test AI applications for the sector. It is also expected to support recruitment as the company expands a forward deployment group working with customers on agentic systems.
London move
The headquarters move reflects a stronger focus on the London insurance market, one of the world's main commercial insurance centres. It also brings the company closer to insurers and specialist talent in the UK capital.
Sapiens plans to open a second AI Customer Experience Lab in the US focused on North American insurance markets. Details of the site were not disclosed.
The insurer technology market has drawn growing investor attention as carriers seek to reduce manual processing and improve customer service. Demand has risen for software that can streamline claims handling, underwriting, and pricing as insurers face pressure on costs and profitability.
Mike Ettling, Executive Chairman and Interim Chief Executive Officer of Sapiens, linked the company's AI work to changing competition in the sector.
"AI powered hyper-relevance is the new competitive advantage for insurers, and we are enabling this through agile intelligence and the ability to make decisions at the speed of thought. This will revolutionise how insurers compete, how they go to market, and ultimately, how they serve the people who buy their products. Our new offices are designed to deepen our collaboration with leading global insurance institutions at a time of enormous technological change for the industry," said Mike Ettling, Executive Chairman and Interim Chief Executive Officer, Sapiens.
Advent, which bought Sapiens last year, said the new investment supports broader expansion across the company's teams, products, and operating structure. The private equity group said the transaction supports a strategy centred on the use of AI in insurance.
"Insurers have a significant opportunity to improve customer satisfaction, growth, and profitability through the effective use of AI. Helping insurers capture this opportunity is Sapiens' primary focus. Advent and ADIA are pleased to support Sapiens as it accelerates investment across its teams, products, and operating infrastructure, including the new London headquarters, to achieve this mission," said Douglas Hallstrom, Managing Director, Advent.