Backbase launches Delivery Factory to speed bank projects

Backbase has launched Delivery Factory for banks, with general availability in all markets.

The software is designed to let a bank's delivery team work alongside specialist AI agents from the first agreed requirement through to working code. It has been used in more than 10 Backbase implementations over the past 12 months.

Backbase says teams using Delivery Factory delivered projects twice as fast as traditional teams and 30% faster than teams using generic AI coding assistants. The same implementations reported 80% less effort on requirements and specifications, 40% less coding and review effort, and a 60% increase in test and automation coverage.

The product centres on a shared project context rather than starting from code alone. Scoping documents, architecture specifications and meeting notes are combined with Backbase's product knowledge so that staff and software agents can work from the same agreed information through design, planning, implementation and review.

This is intended to reduce the need to restate requirements at each stage of delivery. Decisions made in workshops can then carry through into the code produced later in the process.

Role-based agents

Backbase has assigned different agents to different roles within a bank's delivery team. Business analysts use a Business Analyst Agent to turn project context into specifications, user stories and acceptance criteria, which then become Jira work items.

Solution architects use a Solution Architect Agent to assess design choices, identify reusable services and produce architecture for review. Separate backend, mobile and web agents prepare implementation plans based on project requirements and the bank's Backbase version.

Engineers then take reviewed plans into their coding tools and check each code change and verification result before work moves forward. Delivery leads oversee scope, decisions and planning, while implementation runs through the bank's connected repositories, development environments and delivery pipelines.

"Delivering banking software takes a whole team. Business analysts, solution architects, delivery leads and engineers need to stay aligned as a customer requirement becomes a working experience. Delivery Factory gives them and their AI agents a shared foundation: what the bank has agreed on, how its project is designed and how Backbase works. That helps teams spend less time reconstructing context and more time delivering the changes their customers need," said Greg Fahy, Chief Technology Officer, Digital Banking at Backbase.

Wider rollout

Alongside Delivery Factory, Backbase is introducing two additional agents intended to support work across the broader platform lifecycle. One is a Migration Agent aimed at helping teams move existing journeys, integrations and business logic to Backbase's Banking OS.

The other is an Upgrade Agent for existing customers. It is intended to help banks keep their platform current by applying platform changes and identifying areas that need attention, with the aim of making upgrades part of routine delivery work rather than a separate project.

Backbase positions the software around banking-specific delivery work rather than general software development. It says generic coding assistants typically start from the code in front of them, while Delivery Factory starts from the bank's agreed requirements and project design.

The launch comes as software suppliers to financial institutions push to embed AI more deeply into development, migration and maintenance work. In banking, where projects often involve complex approval processes, integrations and regulatory scrutiny, vendors have increasingly focused on tools that promise more structured use of AI across teams rather than individual coding support alone.

Backbase, founded in 2003 and based in Amsterdam, sells banking software to institutions across retail, small business, commercial, private banking and wealth management. It says more than 120 banks use its platform.