DevRev expands Computer AI agent platform in India

DevRev is expanding the rollout of its Computer platform in India and plans a regional debut of new tools for building and governing AI agents, as it targets broader enterprise adoption.

It will outline the India push at an event in Mumbai expected to draw more than 500 enterprise executives, digital leaders, customers and partners. DevRev is framing the programme around a shift from disconnected AI pilots to operational use across business systems.

Computer is DevRev's core product. It sits between enterprise applications and works across structured and unstructured data. The platform is designed for teams that manage revenue workflows such as sales, support and customer success.

From pilots

Many large organisations in India have deployed AI tools such as copilots, assistants and search products. Businesses often report uneven confidence in results, particularly when outputs feed into revenue-related workflows.

Software developers and knowledge workers saw early gains from the first wave of enterprise AI. Coding assistants changed developer workflows, search tools improved document discovery, and embedded assistants in CRM and productivity apps reduced time spent on individual tasks.

Revenue teams still often assemble customer context manually, relying on CRM updates, ticket history, internal chat logs and call notes spread across separate systems. This fragmentation can slow decisions and create gaps in understanding between teams.

DevRev argues that more tools have not produced consistent clarity. It positions Computer as a way to move from searching across systems to producing answers grounded in shared operational context, and says the platform can also take actions across systems under human oversight.

Computer uses a permission-aware memory layer that synchronises data from enterprise systems, then models it in a knowledge graph. DevRev says this structure maintains context across queries and workflows while respecting access rights.

Agent Studio

One of the main additions expected in Mumbai is Computer Agent Studio, which DevRev describes as a way for organisations to build and deploy custom AI agents, with governance controls over data access, queries and execution.

The product targets teams that want agents to operate across multiple business systems rather than within a single application. Agent Studio includes tools to connect to existing systems, define reusable skills and apply business logic. It also includes monitoring features that DevRev says are needed when AI is used in operational workflows.

DevRev is also introducing what it calls human-in-the-loop execution. The approach puts a person in the approval path when an agent proposes a change. Once oversight conditions are met, the platform can write back to systems of record, such as updating records or triggering workflows.

Text2SQL

A second focus is expanded Text2SQL and analytical reasoning. DevRev says the feature aims to answer questions that require analysis of business data rather than simple retrieval, and that it accounts for how each organisation defines and structures data, including custom formats and business-specific definitions.

Planned demonstrations include identifying stalled opportunities and linking support sentiment with pipeline risk. DevRev also plans to show how the platform traverses relationships between business objects and maintains conversational context across multiple queries.

"Like it leapfrogged landlines to go directly to cellular, India's timing is right once again. Skip legacy enterprise search (and wasteful SaaS) and embrace agentic AI with enterprise answers and actions," said Dheeraj Pandey, co-founder and CEO of DevRev.

"The best part is that the country is not afraid of AI, despite millions of knowledge worker jobs getting redefined this decade. India is a quintessential computer nation," Pandey said.

Customer example

DevRev cites Uniphore as a customer using Computer as a memory layer across service and engineering systems. Uniphore has used the platform to unify data from Zendesk, ServiceNow, PagerDuty and Jira, DevRev said.

Uniphore also used DevRev's AirSync product for data migration. DevRev said the migration moved 16,000 tickets, 72,000 comments and 17,000 attachments in six hours. Uniphore now runs 24/7 service coverage across 46 organisational schedules and has triggered more than 10,000 AI workflows, according to DevRev.

India focus

DevRev describes India as one of its fastest-growing markets, with uptake among large enterprises in financial services, technology, SaaS and digital-native businesses. It says it has grown threefold over the past year as demand rises for platforms that connect insight and action across enterprise systems.

DevRev is headquartered in Palo Alto and operates across eight offices. It was founded in 2020 by Dheeraj Pandey and Manoj Agarwal. DevRev says its next phase in India and the broader Asia-Pacific region will focus on moving agent-driven workflows from pilots to wider production use.