Dynatrace tops Gartner report for observability platform strengths

Dynatrace has been ranked number one in four out of six use cases in the latest 2025 Gartner Critical Capabilities for Observability Platforms report.

The company, which specialises in AI-powered observability, was evaluated alongside 19 other vendors in the annual Gartner analysis. Dynatrace achieved the highest scores for Cost Optimisation (4.32 out of 5), Site Reliability Engineering (4.3 out of 5), Business Insights (4.3 out of 5), and AI Engineering (4.29 out of 5). The platform also scored 4.28 out of 5 in Platform Operations and 4.29 out of 5 in Software Engineering.

This Critical Capabilities report is provided as a companion to the 2025 Gartner Magic Quadrant for Observability Platforms. In the Magic Quadrant report, Dynatrace was recognised as a Leader and received the highest position for Ability to Execute among the 20 evaluated vendors.

Gartner evaluation

The Gartner Critical Capabilities for Observability Platforms report is designed to offer in-depth insights into the strengths and differentiated offerings of each provider. Gartner's approach helps IT decision-makers make comparisons based on specific business requirements and technical use cases that are pivotal for digital operations.

Commenting on the recognition, Steve Tack, Executive Vice President and Chief Product Officer at Dynatrace, said, "As today's digital ecosystems grow increasingly complex, advanced AI-powered observability has become essential for managing and optimising cloud-native environments. We are honoured to be recognised by Gartner as we believe we empower our customers with real-time, contextual insights and AI-powered, intelligent answers. The Dynatrace platform provides businesses with a unified view across their entire digital ecosystem, automates operations across the lifecycle and empowers them to understand their business like never before."

The report places Dynatrace ahead of competitors in several areas key to enterprise IT operations and digital transformation, with high marks in both traditional and emerging use cases. According to Gartner's scoring, Dynatrace maintained a consistent performance across all evaluated criteria.

Magic Quadrant achievement

"We are proud to once again be recognised with the highest position for Execution in the Gartner Magic Quadrant for Observability Platforms," said Steve Tack, EVP, Chief Product Officer at Dynatrace. "In our opinion, this recognition reflects our unwavering commitment to continuous innovation for our customers. As companies navigate increasingly complex cloud-native digital environments, AI-powered end-to-end observability is critical for success. We believe this acknowledgment validates our mission to empower customers with precise, real-time insights and intelligent automation from data, enabling them to tackle their most complex business challenges with confidence."

The 2025 report marks the fifteenth consecutive year that Dynatrace has been named a Leader in the Magic Quadrant for Observability Platforms, underscoring the company's sustained focus on supporting cloud-native and hybrid IT operations for enterprise clients.

Gartner stated, "As an essential companion to the Gartner Magic Quadrant, this methodology provides deeper insight into providers' product and service offerings by extending the Magic Quadrant analysis."

Industry context

The observability market continues to grow in importance due to increasing emphasis on digital transformation, with businesses across sectors investing in platforms capable of providing visibility into complex, distributed IT environments. Observability platforms such as Dynatrace are being adopted to enhance system reliability, manage risk, and optimise performance in real time.

The Magic Quadrant and associated Critical Capabilities reports are regarded by IT leaders as key resources for benchmarking vendor performance and establishing technology strategy.

Gartner's annual evaluation includes a rigorous assessment process, with vendors judged on their Ability to Execute and Completeness of Vision, as well as their performance in specific technical and business use cases. The high ranking for Dynatrace is based on its platform's technical capabilities, customer feedback, and market presence as determined by Gartner's analysts.