SuperOps raises USD $25m to expand AI platform globally

SuperOps has secured a USD $25 million funding round that will be used to enhance its AI-powered platform and fuel global expansion.

The funding round was led by March Capital alongside participation from existing investors Addition and Z47, bringing the total funding for SuperOps to USD $54.4 million. The company has reported significant growth over the past year, tripling its customer base and extending its services to 104 countries.

SuperOps is well known in the Managed Service Provider (MSP) market, and it now aims to extend its services to the broader IT sector. This expansion is marked by the introduction of a new Endpoint Management tool, which aims to enhance productivity for IT teams by enabling them to achieve tasks with fewer resources.

"IT teams worldwide are navigating complex challenges, including remote work and rising cybersecurity threats," said Arvind Parthiban, Co-Founder and CEO of SuperOps.

"At SuperOps, we are empowering these IT heroes with tools that transform their operations, reduce costs, and fuel growth. After revolutionizing the MSP space, we are thrilled to bring our AI expertise to internal IT teams with the launch of our Endpoint Management tool. The high demand and early successes validate that this is the future of IT operations."

SuperOps claims that its AI innovation is a key component of its success. In 2024, it launched Monica, a hyper-contextual AI guide designed to offer personalised insights, streamline workflows, and enhance decision-making processes. The company states that users of Monica have seen a 30% improvement in operational efficiency.

The new funding will support expanded AI research and development efforts, as SuperOps continues to focus on scaling offerings for mid-market and enterprise MSPs. It also aims to further grow its global presence as the IT sector is expected to reach USD $5.74 trillion in spending by 2025, according to Gartner.

Ravi Rajamony, Vice President at March Capital, remarked, "The SuperOps team has proven their capability to disrupt the MSP technology market."

"With rapid product advancements and significant growth in global markets, SuperOps has become a major player. We are excited to support the expansion of their AI platform and scaling of their offerings to larger MSPs and internal IT teams."

The unanimous backing of existing investors in this round highlights confidence in SuperOps' strategic direction. Todd Arfman from Addition commented, "SuperOps has disrupted the stagnant MSP tools space, creating real value for MSPs through true innovation, and its entry into IT Endpoint Management promises to have similar impact."

"We are excited to continue to support the SuperOps team on their mission to empower IT service providers to scale, streamline operations and thrive in an increasingly competitive market."

Additionally, Tarun Davda, Managing Director at Z47, noted, "We are delighted to be part of SuperOps' impressive growth. The platform has improved the businesses of MSPs worldwide. I am impressed by the team's customer-centric approach to innovation, and their AI advancements. I am confident that SuperOps will continue to outpace the competition and create significant value for IT service providers."