TechnologyOne launches AI agent for university students

TechnologyOne has launched Guide for students, an AI agent for higher education, as part of a broader set of AI-based updates across its education, workplace and local government software.

Guide for students is designed to help students manage university tasks through a conversational interface linked to institutional systems. Users can check enrolment status, find campus resources, access support and complete tasks by asking questions.

The product is intended to support the student journey from enrolment through graduation and later alumni interactions. It brings information, services and support into one interface, while giving institutions more visibility into student engagement and support activity.

The launch also includes other higher education additions, including DxP Apply, a self-service application process for prospective students, AI-powered identity verification for enrolment and onboarding, and new tools for invigilator scheduling and exam administration.

The changes come as universities assess how artificial intelligence can be used in day-to-day student services. Higher education providers have been under pressure to improve digital access for students while reducing administrative friction across admissions, enrolment and support.

Mark Jones, Executive Vice President for Education, TechnologyOne, said, "Universities have invested heavily in digital transformation, yet the student experience often remains fragmented. Guide combines AI and enterprise intelligence to create a simple, connected and personalised experience for every student."

Beyond higher education, TechnologyOne is expanding its use of AI agents for employees through the next version of its Plus product. The update introduces specialised agents for finance, procurement, projects and operational teams.

These agents use enterprise data and context to help staff find information, identify insights and complete tasks through natural language exchanges. The additions include General Ledger, Debtor and Creditor Agents, intended to place data and task handling within routine workflows.

The broader workplace push reflects growing interest among software providers in embedding generative and agent-based AI within core business systems. Rather than requiring staff to search through menus or reports, vendors are increasingly offering interfaces that let users ask for information directly.

Jones said, "This next evolution isn't about adding more tools to the workplace. It's about embedding intelligence into the workflows people use every day. By doing so, it helps people focus less on navigating systems and more on making decisions, solving problems and delivering outcomes."

Local government

TechnologyOne also announced updates for councils through enhancements to its Property & Rating software. The changes are intended to help local authorities manage administration, customer service and governance tasks with less manual work.

The additions include Name Archiving, Request Advice and Application Fee Discounts. These functions are aimed at improving data quality, simplifying communication with residents and bringing more consistency to routine operations.

Ben Malpass, Executive Vice President for Local Government, TechnologyOne, said, "Every interaction matters, whether it's submitting an application, seeking advice or managing property information. Residents judge councils by the quality of the services they receive, not the systems that sit behind them. By simplifying everyday processes, councils can spend less time navigating administration and more time supporting their communities."

The updates show how TechnologyOne is extending AI and workflow automation across several sectors it serves, including universities and councils. In higher education, the emphasis is on reducing fragmentation in student-facing processes; in local government, the focus is on administrative consistency and resident service.

For universities, a single interface for routine queries and actions may appeal as institutions try to simplify interactions that often span multiple departments and systems. For councils and internal business teams, TechnologyOne is making a similar argument: routine work can be handled more directly within the software people already use.