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Business Process Optimisation stories

Ricoh named Leader in IDC mailroom solutions review
Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • This month
Genesys buys Pinkfish to boost cloud AI automation
Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • This month
Fullstory launches AI tools to analyse user activity
Software-as-a-Service

Fullstory launches AI tools to analyse user activity

The launch aims to let firms spot user and employee problems faster, cutting manual analysis and speeding fixes for faults and bottlenecks.

By Sofiah Nichole Salivio • 4 min read • Last month
Totalmobile expands into Canada with Toronto headquarters
Digital Transformation

Totalmobile expands into Canada with Toronto headquarters

Frontline service providers in Canada are under growing pressure to modernise as labour shortages and ageing systems strain delivery.

By Sofiah Nichole Salivio • 3 min read • Last month
How Invetech and McGrathNicol modernised with SAP S/4 HANA
Digital Transformation

How Invetech and McGrathNicol modernised with SAP S/4 HANA

The move has cut month-end work and lifted invoice processing, while avoiding costly customisation and easing future upgrades.

By Anthony Caruana • 4 min read • Last month
Exclusive: Celonis says AI fails without context in operations
Digital Transformation

Exclusive: Celonis says AI fails without context in operations

AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.

By Jake MacAndrew • 3 min read • Last month
Clean Core and governed AI enable SAP success
Hybrid Cloud

Clean Core and governed AI enable SAP success

Australian firms can avoid costly upgrade pain and AI risks by pairing Clean Core with governed data and trusted partners.

By Anthony Caruana • 5 min read • Last month
KPMG forms global alliance with Anthropic for Claude
Digital Transformation

KPMG forms global alliance with Anthropic for Claude

More than 276,000 KPMG staff will gain access to Claude as the firm speeds up tax, legal and cybersecurity work across 138 countries.

By Mark Tarre • 4 min read • Thu, 21st May 2026
SAP-backed study says data readiness boosts transformation
Data Analytics

SAP-backed study says data readiness boosts transformation

Better managed data can lift returns on big transformation programmes, with a Forrester study finding major efficiency gains and lower costs.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 18th May 2026
Elite launches advisory services unit for law firms
Data Analytics

Elite launches advisory services unit for law firms

Law firms facing billing and collections pressure will get executive-level guidance on cloud migration, compliance and reporting.

By Sean Mitchell • 4 min read • Wed, 13th May 2026
Anthropic backs AI services venture with Blackstone
Document Management

Anthropic backs AI services venture with Blackstone

A shortage of AI implementation talent is pushing mid-sized companies to seek help embedding Claude into operations, as Anthropic and backers launch a new venture.

By Mark Tarre • 4 min read • Tue, 5th May 2026

Stories from Other Regions

Business Process Optimisation stories

AI scheduling tool cuts aged care rostering delays
Data Protection

AI scheduling tool cuts aged care rostering delays

Aged care staff are spending half as long on morning rostering after an AI system recovered 15 hours a week at ECH.

By Mark Tarre • 4 min read • Last month
Australian firms save 18 hours per AI-powered contract
Software-as-a-Service

Australian firms save 18 hours per AI-powered contract

Many Australian businesses still miss contract insights after signing, even as AI cuts agreement cycle times by 34% and saves 18 hours each.

By Sean Mitchell • 5 min read • Last month
WealthAi launches client file for wealth managers platform
Software-as-a-Service

WealthAi launches client file for wealth managers platform

Advisers could cut post-meeting admin from hours to minutes as a new AI workspace updates records across meetings, documents and portfolio feeds.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Châteraisé Singapore adopts Adyen across franchise stores
Data Analytics

Châteraisé Singapore adopts Adyen across franchise stores

The rollout will standardise checkout and cut new-store setup time to three days, easing payments for 34 franchise-run outlets in Singapore.

By Karen Joy Bacudo • 3 min read • Fri, 29th May 2026
Indian CFOs plan bigger AI spend on finance & procurement
Data Analytics

Indian CFOs plan bigger AI spend on finance & procurement

Most Indian finance chiefs now expect AI to speed up payments, tighten compliance and cut procurement costs, a new report says.

By Shannon Williams • 4 min read • Thu, 30th Apr 2026
Spinning to success: MAAP CFO reveals growth strategy with Annexa
Digital Transformation

Spinning to success: MAAP CFO reveals growth strategy with Annexa

Integrated finance and inventory systems are helping MAAP avoid operational drag as the cycling brand expands across eight countries.

By Annexa • 8 min read • Thu, 30th Apr 2026