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Case management Stories - Page 2

American Stories

Case management stories

Relativity adds Claude Enterprise compliance integration
Data Protection

Relativity adds Claude Enterprise compliance integration

Legal teams can now pull Claude Enterprise logs and chats into RelativityOne, as workplace AI use creates a new compliance burden.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 23rd May 2026

Global Stories

Case management stories

Genesys buys Pinkfish to boost cloud AI automation
Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • This month
Trading Technologies adds market replay surveillance
Risk & Compliance

Trading Technologies adds market replay surveillance

Exchanges and regulators get a 90-day playback of order books, as Trading Technologies expands its surveillance tools across asset classes.

By Karen Joy Bacudo • 3 min read • Last month
UiPath assisting One NZ on journey to become AI leaders
Digital Transformation

UiPath assisting One NZ on journey to become AI leaders

Strict controls are now central to One NZ's AI push as it guards customer data and avoids costly errors in billing and finance.

By David Shilovsky • 6 min read • Last month
Flagright raises USD $12.5m to expand AI compliance
Software-as-a-Service

Flagright raises USD $12.5m to expand AI compliance

The funding will help the London-based firm expand in the US as banks face rising fraud and money laundering risks, and heavier scrutiny.

By Sean Mitchell • 4 min read • Last month
Shufti named G2 leader in identity verification grid
Software-as-a-Service

Shufti named G2 leader in identity verification grid

Customer reviews have pushed Shufti into G2's top tier, signalling stronger demand for its identity checks and anti-money laundering tools.

By Sean Mitchell • 3 min read • Last month
UK businesses warned over rising generative AI costs
Software-as-a-Service

UK businesses warned over rising generative AI costs

Cost pressures are emerging as UK and Irish firms move generative AI from pilots to production, with 41% calling model spend prohibitive.

By Mark Tarre • 5 min read • Last month
UiPath launches Maestro Case for complex workflows
Digital Transformation

UiPath launches Maestro Case for complex workflows

Enterprises could cut handling times and improve compliance as UiPath pushes its automation software into more complex, exception-heavy case work.

By Mark Tarre • 3 min read • Last month
Fortinet launches FortiSOC cloud security platform
Software-as-a-Service

Fortinet launches FortiSOC cloud security platform

The new service aims to help security teams cut alert overload and tool sprawl as firms seek faster response from one cloud platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Fortinet launches FortiSOC cloud security platform
Security Information and Event Management

Fortinet launches FortiSOC cloud security platform

The cloud service aims to cut alert overload and tool sprawl for security teams under pressure to investigate and respond faster.

By Joseph Gabriel Lagonsin • 4 min read • Last month
DSi Compliance launches DS-Investigator for audio analysis
Software-as-a-Service

DSi Compliance launches DS-Investigator for audio analysis

Law enforcement teams may cut review time as the platform tackles noisy, multilingual recordings and flags relevant evidence from $50.

By Mark Tarre • 4 min read • Last month
Instanda launches AI platform for insurance workflows
Digital Transformation

Instanda launches AI platform for insurance workflows

Insurers could cut email and spreadsheet bottlenecks as a governed system tracks underwriting referrals, complaints and renewals with audit trails.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ThetaRay launches game to spot money mules in crowd
Gaming

ThetaRay launches game to spot money mules in crowd

Players must pick out a mule hidden in crowded scenes as banks face rising pressure to curb fraud and recruit awareness.

By Sofiah Nichole Salivio • 4 min read • Last month
SEON adds AI tools to fraud and AML platform for teams
Data Analytics

SEON adds AI tools to fraud and AML platform for teams

Fraud and AML teams can now plug external AI tools into SEON's data layer, helping analysts work from unified risk signals without manual exports.

By Sean Mitchell • 4 min read • Last month
FaceUp raises USD $5 million to expand compliance suite
Data Protection

FaceUp raises USD $5 million to expand compliance suite

The funding will help the Czech software group widen its whistleblowing tool into investigations and disclosure management for larger employers.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026

Stories from Other Regions

Case management stories

Ombuds Group adopts Ctrl AI for dispute resolution
Software-as-a-Service

Ombuds Group adopts Ctrl AI for dispute resolution

Rising complaint volumes and more complex cases are pushing The Ombuds Group to use AI with human oversight across all its schemes.

By Joseph Gabriel Lagonsin • 4 min read • Last month
eflow launches misconduct readiness check for FCA rules
Risk & Compliance

eflow launches misconduct readiness check for FCA rules

Firms face a tighter compliance test as the FCA's misconduct rules near, with eflow warning many cannot evidence oversight or escalations.

By Karen Joy Bacudo • 4 min read • Last month