Contact Centre-as-a-Service (CCaaS) stories
Tata Communications acquires Commotion stake to boost AI push
Fri, 5th Dec 2025
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uc
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data analytics
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digital transformation
Tata Communications acquires 51% stake in Commotion to enhance AI-driven customer interaction solutions across its global digital platforms.
Talkdesk unveils CXA platform for autonomous AI customer journeys
Thu, 12th Jun 2025
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crm
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uc
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digital transformation
Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.
NICE & ServiceNow partner on AI to unify customer service
Thu, 8th May 2025
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Genesys named leader in Forrester Wave CCaaS platforms report
Thu, 17th Apr 2025
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uc
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cx
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martech
Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.
Zendesk to acquire Local Measure, boosting AI voice services
Tue, 25th Feb 2025
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uc
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hyperscale
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cx
Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.
Prophecy International & SOFTEL Communications announce strategic AI alliance
Wed, 7th Feb 2024
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uc
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data analytics
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cx
Prophecy International partners with SOFTEL Communications to integrate emite analytics with SOFTEL's AI, significantly enhancing CX.
Genesys 'Leader' in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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crm
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uc
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martech
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
NEC enters comms-aaS market with new partnership
Thu, 23rd Apr 2020
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crm
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uc
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digital signage
NEC teams up with Intermedia to launch new cloud-based unified communications and contact centre solutions, expanding their global reach and market presence.