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Customer engagement Stories - Page 20

Global Stories

Customer engagement stories

Gumloop raises USD $50m to scale workplace AI agents
Software-as-a-Service

Gumloop raises USD $50m to scale workplace AI agents

Gumloop secures USD $50m Series B to scale workplace AI agents, deepen security tools and court larger enterprise customers.

By Karen Joy Bacudo • 3 min read • Fri, 13th Mar 2026
Tineco brings steam floor cleaner roadshow to Australia
Customer Experience

Tineco brings steam floor cleaner roadshow to Australia

Tineco launches an Australian roadshow for its steam floor cleaners, with Melbourne and Sydney pop-ups and models from AUD $399 to AUD $1,499.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
Sinch unveils Voice Relay to power AI-driven calls
Unified Communications

Sinch unveils Voice Relay to power AI-driven calls

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Mitel unveils WX framework for unified workforce comms
Unified Communications

Mitel unveils WX framework for unified workforce comms

Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
Entrepreneurs turn to AI for efficiency, not new markets
Robotics

Entrepreneurs turn to AI for efficiency, not new markets

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

By Sean Mitchell • 5 min read • Thu, 12th Mar 2026
NiCE appoints Nigel Lindsay-Smith to lead ANZ growth
Digital Transformation

NiCE appoints Nigel Lindsay-Smith to lead ANZ growth

Australia and New Zealand businesses are spending more on AI customer service, with NiCE targeting bigger contracts and partner-led expansion.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Legal AI firm Harvey to launch new Singapore office
Digital Transformation

Legal AI firm Harvey to launch new Singapore office

Legal AI specialist Harvey will open a Singapore office in June, deepening its APAC footprint and support for regional law firms and corporates.

By Mark Tarre • 3 min read • Thu, 12th Mar 2026
Anthropic to open Sydney office in Australia, New Zealand
Agricultural Technology

Anthropic to open Sydney office in Australia, New Zealand

Anthropic will open a Sydney office within weeks, expanding its Asia-Pacific footprint and deepening AI partnerships in Australia and New Zealand.

By Sean Mitchell • 3 min read • Thu, 12th Mar 2026
SeeBiz unveils social B2B marketplace for wholesalers
Digital Transformation

SeeBiz unveils social B2B marketplace for wholesalers

SeeBiz launches a social B2B wholesale marketplace, blending product catalogues, ordering tools and feed-based networking for trade users.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Melissa podcast probes data quality, risk & identity
Data Analytics

Melissa podcast probes data quality, risk & identity

Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026
Anthropic to open Sydney office in ANZ AI expansion
Agricultural Technology

Anthropic to open Sydney office in ANZ AI expansion

Anthropic will open a Sydney office as its ANZ hub, deepening Claude AI partnerships and exploring local compute capacity in Australia.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Mar 2026
Zoom expands agentic AI to automate workplace tasks
Unified Communications

Zoom expands agentic AI to automate workplace tasks

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
Shopify, Klaviyo deepen tie-up for global eCommerce
Customer Relationship Management

Shopify, Klaviyo deepen tie-up for global eCommerce

Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.

By Mark Tarre • 4 min read • Tue, 10th Mar 2026
How phone verification keeps customer data accurate
Digital Transformation

How phone verification keeps customer data accurate

Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.

By Bobby Joseph • 4 min read • Tue, 10th Mar 2026
Global Day of Unplugging pushes brands to cut noise
Data Protection

Global Day of Unplugging pushes brands to cut noise

Global Day of Unplugging puts pressure on brands to dial down digital noise and build more trusted, human and community-led connections.

By Kaleah Salmon • 3 min read • Sat, 7th Mar 2026

Stories from Other Regions

Customer engagement stories

Elula names Andrew Phillips as new Chief Revenue Officer
Hyperscale

Elula names Andrew Phillips as new Chief Revenue Officer

Elula hires Andrew Phillips as chief revenue officer to drive sales, partnerships and growth across its expanding AI-led financial services push.

By Karen Joy Bacudo • 3 min read • Thu, 12th Mar 2026
HCLTech backs new Melbourne Cobras with fan platform
Digital Transformation

HCLTech backs new Melbourne Cobras with fan platform

HCLTech will build a digital fan platform for new Hockey One side Melbourne Cobras, linking hockey audiences in Australia and India.

By Sean Mitchell • 4 min read • Wed, 11th Mar 2026
DRA launches Chennai's first AI home sales assistant
Customer Relationship Management

DRA launches Chennai's first AI home sales assistant

DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.

By Catherine Knowles • 4 min read • Mon, 9th Mar 2026