Customer Interactions stories - Page 2
Contact centres face challenges with AI in customer care
Wed, 26th Mar 2025
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uc
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cx
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martech
A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
Talkdesk launches AI agents for advanced voice self-service
Fri, 21st Mar 2025
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crm
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digital transformation
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cx
Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.
Adobe & AWS join forces to enhance digital marketing
Wed, 19th Mar 2025
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hyperscale
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cx
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martech
Adobe has announced a significant partnership with Amazon Web Services, aiming to enhance marketing and creative capabilities for businesses through advanced cloud integrations.
Qualtrics unveils autonomous AI agents for better CX & EX
Tue, 18th Mar 2025
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cx
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martech
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hcm
Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.
Pega unveils AI tool for enhanced customer engagement
Wed, 26th Feb 2025
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cx
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martech
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personalisation
Gartner's research reveals that almost a third of organisations struggle with customer journey mapping, prompting Pega to unveil its GenAI-powered blueprint.
Study finds tech connectivity drives leadership in business
Thu, 12th Sep 2024
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supply chain
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risk & compliance
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ai
TeamViewer's latest research reveals that 33% of businesses with top-tier tech connectivity report industry-leading financial performance, compared to 16% with good connectivity.
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Thu, 16th Nov 2023
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data analytics
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digital transformation
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cx
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.