IT Brief US - Technology news for CIOs & IT decision-makers
United States

Customer Loyalty Stories - Page 17

American Stories

Customer Loyalty stories

Global Stories

Customer Loyalty stories

Retailers face data hurdles as just 11% ready for full-scale AI
Data Analytics

Retailers face data hurdles as just 11% ready for full-scale AI

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

By Melvin Hipolito • 4 min read • Thu, 7th Aug 2025
The agentic AI revolution: Experts explain key business trends
Data Analytics

The agentic AI revolution: Experts explain key business trends

Agentic AI is transforming business with smarter virtual assistants and personalised marketing, reshaping customer experience and operational workflows globally.

By Staff Writer • 6 min read • Wed, 6th Aug 2025
ClearCourse acquires Davidson Richards to boost retail software
Customer Experience

ClearCourse acquires Davidson Richards to boost retail software

ClearCourse has acquired retail software provider Davidson Richards, aiming to expand payment and eCommerce solutions across new retail markets.

By Catherine Knowles • 3 min read • Thu, 31st Jul 2025
APAC retailers stay confident, prioritise loyalty amid challenges
Customer Experience

APAC retailers stay confident, prioritise loyalty amid challenges

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

By Melvin Hipolito • 3 min read • Tue, 29th Jul 2025
Qualtrics doubles down on global partner community to accelerate shared growth
Digital Transformation

Qualtrics doubles down on global partner community to accelerate shared growth

Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.

By Sean Holcombe • 6 min read • Wed, 16th Jul 2025
AI Appreciation Day: What it means for the future of customer engagement
Customer Relationship Management

AI Appreciation Day: What it means for the future of customer engagement

AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.

By Staff Writer • 7 min read • Mon, 14th Jul 2025
Eagle Eye Execs Embrace AI Appreciation Day
Data Protection

Eagle Eye Execs Embrace AI Appreciation Day

Eagle Eye executives mark AI Appreciation Day by highlighting AI's ethical challenges and future in retail personalisation and loyalty sectors.

By Staff Writer • 8 min read • Mon, 14th Jul 2025
Prime Day grows in Australia as shoppers hunt value & savings
Customer Experience

Prime Day grows in Australia as shoppers hunt value & savings

Prime Day in Australia gains momentum as shoppers seek bargains amid rising living costs, with retailers leveraging discounts and omnichannel strategies for growth.

By Shannon Williams • 4 min read • Fri, 11th Jul 2025

Stories from Other Regions

Customer Loyalty stories

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025
Bell offers free Perplexity Pro AI to customers in Canada
Network Infrastructure

Bell offers free Perplexity Pro AI to customers in Canada

Bell partners with Perplexity to offer eligible Canadian customers free 12-month access to Perplexity Pro AI, valued at nearly CAD $300.

By Jake MacAndrew • 3 min read • Tue, 12th Aug 2025
Boost Mobile celebrates 25 years with discounts & bonus data offers
Unified Communications

Boost Mobile celebrates 25 years with discounts & bonus data offers

Boost Mobile marks 25 years in Australia with discounted SIMs and bonus data offers on prepaid plans using the Telstra network until October 2025.

By Kaleah Salmon • 3 min read • Mon, 11th Aug 2025
Gibson boosts email revenue 120% with SAP Emarsys tools
Customer Experience

Gibson boosts email revenue 120% with SAP Emarsys tools

Gibson's email revenue soars 120% and engagement doubles after using SAP Emarsys, boosting direct-to-consumer sales and personalised marketing efforts.

By Jed Nykolle Harme • 4 min read • Wed, 6th Aug 2025
Adyen & Atlas partner to streamline payments for F&B in Singapore
Software-as-a-Service

Adyen & Atlas partner to streamline payments for F&B in Singapore

Adyen and Atlas have teamed up to integrate payments with restaurant management in Singapore, aiming to cut errors and boost sales in F&B businesses.

By Sean Mitchell • 4 min read • Thu, 31st Jul 2025
One NZ & Advantai Group partner to boost branded mobile services
Network Infrastructure

One NZ & Advantai Group partner to boost branded mobile services

One NZ and Advantai Group partner exclusively to help NZ brands launch branded mobile services faster and cheaper using One NZ's award-winning network.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025
Australian firms weigh offshore savings against local expertise
Customer Experience

Australian firms weigh offshore savings against local expertise

Australian firms face a tough choice: cut costs by offshoring or keep local expertise to maintain customer trust and support domestic jobs.

By Shannon Williams • 3 min read • Tue, 29th Jul 2025
Singapore Airlines taps Qualtrics' AI to boost customer insight
Data Analytics

Singapore Airlines taps Qualtrics' AI to boost customer insight

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
Prime Day returns surge poses major challenge for UK retailers
Customer Experience

Prime Day returns surge poses major challenge for UK retailers

Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025