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Customer service Stories - Page 4

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Customer service stories

PayPal & Anthropic launch AI course for small firms
Digital Transformation

PayPal & Anthropic launch AI course for small firms

Smaller firms could gain a route into AI as the free course tackles training gaps, with 73% saying they lack the tools to adopt it.

By Karen Joy Bacudo • 4 min read • Last month
Aramex portal gains 250,000 users as enquiries drop
Digital Transformation

Aramex portal gains 250,000 users as enquiries drop

Fewer calls about missing parcels are easing pressure on support teams as Aramex's self-service tracking portal attracts 250,000 users in six months.

By Sean Mitchell • 3 min read • Last month
Boomi, Gong tie AI agents to live customer revenue signals
Customer Relationship Management

Boomi, Gong tie AI agents to live customer revenue signals

Enterprise teams could soon turn sales calls into automated actions across finance, support and product systems without custom integration work.

By Mark Tarre • 4 min read • Last month
Boomi & Guru launch AI data partnership for agents
Digital Transformation

Boomi & Guru launch AI data partnership for agents

Businesses could get more reliable AI answers as verified knowledge is linked with live enterprise data across Boomi and Guru's platforms.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Simpro launches AI platform Lightning for field trades
Software-as-a-Service

Simpro launches AI platform Lightning for field trades

The rollout spans thousands of trade firms, promising quicker fixes and new AI tools to cut paperwork, disputes and admin costs.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Webidoo raises USD $25 million to fuel US expansion
Software-as-a-Service

Webidoo raises USD $25 million to fuel US expansion

The funding will help the Italian software group buy US businesses and deepen its reach among small firms already using multiple tools.

By Sean Mitchell • 4 min read • Last month
Sinch survey finds 74% of firms rolled back AI agents
Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • Last month
8x8 promotes Chris Angus to Vice President Sales EMEA
Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

Customer service stories

Westcon-Comstor expands APAC support with DSE scheme
Hybrid Cloud

Westcon-Comstor expands APAC support with DSE scheme

The move gives APAC customers a named engineer and faster post-sales help as support demand rises across multi-vendor cloud and security setups.

By Sofiah Nichole Salivio • 3 min read • Last month
Payment outages fuel abuse of shop staff, study says
Customer Experience

Payment outages fuel abuse of shop staff, study says

Customer patience can snap within minutes of card failures, leaving shop and hospitality staff to absorb abuse during outages.

By Sofiah Nichole Salivio • 4 min read • Last month
UK chief executives boost M&A as AI drives dealmaking rise
Digital Transformation

UK chief executives boost M&A as AI drives dealmaking rise

EY-Parthenon says dealmaking is shifting towards AI and technology as 87% of UK chief executives expect their M&A appetite to rise.

By Karen Joy Bacudo • 4 min read • Last month
CommBank appoints first Chief AI Scientist in Australia
Robotics

CommBank appoints first Chief AI Scientist in Australia

The appointment underscores the lender's push to scale responsible AI as banks race to recruit academic talent and manage security and governance risks.

By Sean Mitchell • 4 min read • Last month
Quantexa wins £175 million HMRC data modernisation deal
Data Analytics

Quantexa wins £175 million HMRC data modernisation deal

The ten-year programme is set to help HMRC unify fragmented records, improve compliance and widen the use of governed AI across its operations.

By Mark Tarre • 3 min read • Last month
Australian CEOs favour AI reskilling over job cuts
Digital Transformation

Australian CEOs favour AI reskilling over job cuts

Most Australian chief executives are using AI to reshape work and boost skills, with only one in five planning hiring cuts.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Retailers prioritise cost control over staff experience
Digital Transformation

Retailers prioritise cost control over staff experience

Higher labour costs are pushing retailers to cut hiring and raise prices as employee experience slips down the agenda, WorkJam says.

By Sean Mitchell • 4 min read • Last month
Most UK firms still at early stage of AI deployment
Unified Communications

Most UK firms still at early stage of AI deployment

Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.

By Sean Mitchell • 4 min read • Last month
New Forest council picks Totalmobile for housing repairs
Software-as-a-Service

New Forest council picks Totalmobile for housing repairs

Tenants could see quicker updates and fewer delays as the council overhauls repair tracking and asset data across its housing stock.

By Sean Mitchell • 3 min read • Last month