Customer service stories
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we're all everything customers.
Customer loyalty is at stake as telecom and media providers fail to offer highly personalised experiences, says study.
Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
Most Australian organisations fail to meet consumer expectations around login technology, according to Auth0's international research.
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Vodafone New Zealand has been accepted into the Amazon Connect Service Delivery Program, making it the first business in Aotearoa to be awarded this status.
API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.
Uniphore secures US$140m in funding to develop conversational service automation technologies and achieve 200% headcount growth.
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
Investing in observability can help businesses deliver seamless customer experiences, but conveying its ROI is a challenge for CTOs.
The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.
TSIA names Citrix a recipient of Global Rated Outstanding Assisted Support certifications for its customer support excellence.
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
EncompaaS, the cloud-based compliance platform, has appointed David Gould as chief customer officer, with an intention to boost the company's global presence.
Adyen has expanded its collaboration with Microsoft with the intention of delivering network token optimisation.
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
