Customer Support stories
AI set for post-transformer shift to memory-led tools
Today
#
customer support
AI firms tip 2026 as the dawn of a post-transformer era, with memory-led, workflow-specific systems overtaking general-purpose models.
Snowflake, Anthropic expand USD $200m Claude AI deal
Today
#
customer support
Snowflake and Anthropic deepen Claude tie-up with a USD $200m deal to push compliant AI agents across Snowflake’s global data cloud.
UiPath & Talkdesk unite agentic AI for healthcare CX
Yesterday
#
customer support
UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.
LogicMonitor, SiS in AI observability push in Singapore
3 days ago
#
customer support
LogicMonitor taps SiS Technologies as Singapore distributor to drive uptake of its AI-first observability platform across Southeast Asia.
Intel 471 appoints new CRO & CTO amid rapid growth
3 days ago
#
customer support
Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.
Infobip sees Black Friday rich messaging volumes surge
3 days ago
#
customer support
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
Gallagher Security maps global growth & 2026 focus
4 days ago
#
customer support
Gallagher Security steps up global expansion with new leaders, offices and award-winning tech as it sharpens its growth focus for 2026.
NCSC warns AI prompt injection could drive huge UK data breaches
4 days ago
#
customer support
UK cyber agency warns that misunderstanding AI prompt injection risks could trigger data breaches surpassing past SQL attacks in scale.
UK shoppers want AI for deliveries but demand transparency & choice
Last week
#
customer support
UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.
Creative Hut outsources logistics to 3PL to boost efficiency
Last week
#
customer support
Creative Hut has outsourced logistics to 3PL, aiming to enhance fulfilment efficiency for its complex range of educational STEAM products.
What Black Friday revealed about retail’s customer service challenges
Last week
#
customer support
Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.
Symbos grows customer experience services with CPM Australia buy
Last week
#
customer support
Symbos boosts customer experience services by acquiring CPM Australia, expanding its workforce to over 2,000 across several countries with enhanced digital capabilities.
The symbiotic relationship between AI-driven CX and EX
Last month
#
customer support
AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.
NZD $12 billion at risk for retailers as shoppers shun bad service
Last month
#
customer support
New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.
HP New Zealand honours partners for excellence & sustainability
Last month
#
customer support
HP New Zealand has honoured standout partners like PB Tech, JB Hi-Fi, and Cyclone for excellence and sustainability in its 2025 Partner Awards.
Australian shoppers prefer human support over AI in Black Friday sales
Last month
#
customer support
Australian shoppers favour human support over AI for Black Friday, with 55% preferring email communication and only 2% opting for chatbots during sales.
Will AI mean the end of the road for my customer service career?
Last month
#
customer support
AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.
Instagram safety campaign blocked over Meta influence concerns
Last month
#
customer support
An Instagram safety campaign has been blocked by advertisers over fears it might upset Meta, highlighting Big Tech's influence in advertising decisions.
Babeltext bridges language gaps for Shopify’s global merchants
Last month
#
customer support
Babeltext enables Shopify merchants to communicate in 195 languages via AI-powered messaging, easing global sales and boosting customer confidence.
Retailers turn to AI to meet demand & secure Black Friday sales
Last month
#
customer support
Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.