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Customer Support Stories - Page 32

American Stories

Customer Support stories

Global Stories

Customer Support stories

Exclusive: Zoho eyes long-term ANZ growth with privacy-first push
Customer Experience

Exclusive: Zoho eyes long-term ANZ growth with privacy-first push

Zoho reports 20% growth in Australia and New Zealand, attributed to long-term strategy, product innovation, and focus on small businesses.

By Melania Watson • 5 min read • Tue, 9th Sep 2025
Supersonik secures USD $5 million to launch AI demo agent
Customer Experience

Supersonik secures USD $5 million to launch AI demo agent

Supersonik raises USD $5 million to launch a multilingual AI agent that instantly delivers personalised live product demos via video calls worldwide.

By Jed Nykolle Harme • 4 min read • Fri, 5th Sep 2025
How AI sentiment reveals what customers think before they say it
Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025
Fergus appoints Hugh Walker as Head of Customer Experience
Customer Experience

Fergus appoints Hugh Walker as Head of Customer Experience

Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.

By Melvin Hipolito • 4 min read • Tue, 26th Aug 2025
Klearcom automates global number testing for United World Telecom
Customer Experience

Klearcom automates global number testing for United World Telecom

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
Agoda launches AI chatbot to boost instant answers for travellers
Customer Experience

Agoda launches AI chatbot to boost instant answers for travellers

Agoda introduces the AI-powered Property AMA Bot to provide travellers with instant, accurate hotel information across all its platforms, enhancing booking ease.

By Jed Nykolle Harme • 3 min read • Sat, 16th Aug 2025
Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Unified Communications

Why a confidence-inspiring contact centre is one of your organisation's greatest assets

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

By Michael Clark from CXTT Consulting and Paul Rilstone from Kore.ai • 4 min read • Fri, 15th Aug 2025
Xsolla launches Unity SDK to boost direct game monetisation
Customer Experience

Xsolla launches Unity SDK to boost direct game monetisation

Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
CelcomDigi unveils in-house AI tools for operational efficiency
Unified Communications

CelcomDigi unveils in-house AI tools for operational efficiency

CelcomDigi unveils AI-powered tools developed in-house to boost operations and serve SMEs via AI-as-a-Service, enhancing efficiency and customer support.

By Shannon Williams • 3 min read • Fri, 15th Aug 2025

Stories from Other Regions

Customer Support stories

UK firms boost AI privacy but lack strong training & oversight
Data Protection

UK firms boost AI privacy but lack strong training & oversight

Most UK firms have improved AI privacy post-adoption, yet few offer thorough staff training or robust governance, says new Zoho research.

By Shannon Williams • 4 min read • Fri, 12th Sep 2025
Exclusive: Zoho backs smaller enterprise LLMs for AI future
Hyperscale

Exclusive: Zoho backs smaller enterprise LLMs for AI future

Zoho unveils domain-specific AI models focused on enterprise productivity, privacy and cost control, steering clear of general-purpose chatbots.

By Melania Watson • 6 min read • Tue, 9th Sep 2025
Josh Weber joins Gallagher Security to boost regional presence
Partner Programmes

Josh Weber joins Gallagher Security to boost regional presence

Josh Weber joins Gallagher Security as Technical Account Manager, enhancing support for partners and clients across New Zealand's Lower North and South Islands.

By Jed Nykolle Harme • 3 min read • Thu, 4th Sep 2025
AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025
STAGE boosts customer support with SquadStack.ai's multilingual AI
Customer Experience

STAGE boosts customer support with SquadStack.ai's multilingual AI

STAGE has enhanced its customer support with SquadStack.ai's multilingual AI, cutting costs by 70% and boosting satisfaction to 86% in six weeks.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
Salesforce unveils AI tools for Australian government expansion
Digital Transformation

Salesforce unveils AI tools for Australian government expansion

Salesforce launches AI tools for public sector and expands in Canberra, enhancing digital services as Australia ranks seventh in global AI readiness.

By Shannon Williams • 4 min read • Thu, 28th Aug 2025
Shipster marks 10 years with senior hires to drive innovation
Digital Transformation

Shipster marks 10 years with senior hires to drive innovation

Shipster marks 10 years with senior hires to boost innovation in eCommerce shipping software, serving over 100 retailers and processing millions of shipments annually.

By Kaleah Salmon • 4 min read • Tue, 26th Aug 2025
Australian SMEs rush into AI adoption without clear strategies
Digital Transformation

Australian SMEs rush into AI adoption without clear strategies

Most Australian SMEs adopt AI tools without strategies, risking missed growth opportunities despite urgent investments and competitive pressures.

By Kaleah Salmon • 4 min read • Wed, 20th Aug 2025