IT Brief US - Technology news for CIOs & IT decision-makers
United States

Digital Channels Stories - Page 7

Global Stories

Digital Channels stories

AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
EY launches Studio+ to boost growth with AI & digital focus
Digital Transformation

EY launches Studio+ to boost growth with AI & digital focus

EY has launched Studio+, a global service combining 37 agencies and AI tech to help businesses boost growth through digital transformation and customer focus.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025
Survey finds trust, safety & security key for CX in 2025
Digital Transformation

Survey finds trust, safety & security key for CX in 2025

A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Empowered contact centre agents crucial for driving CX success
Unified Communications

Empowered contact centre agents crucial for driving CX success

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

By Melania Watson • 4 min read • Wed, 9th Apr 2025
Adobe & Estée Lauder partner on GenAI projects
Marketing Technologies

Adobe & Estée Lauder partner on GenAI projects

Adobe has teamed up with Estée Lauder to integrate its generative AI technology Firefly into the beauty giant's digital marketing efforts, boosting efficiency.

By Sean Mitchell • 3 min read • Fri, 14th Mar 2025
Australia & NZ invest in AI to enhance lending decisions
Unified Communications

Australia & NZ invest in AI to enhance lending decisions

Experian's study reveals Australian and New Zealand financial leaders are increasingly investing in AI and automation to enhance lending efficiency.

By Kaleah Salmon • 4 min read • Tue, 26th Nov 2024
Sitecore unveils AI platform to enhance marketing workflows
Unified Communications

Sitecore unveils AI platform to enhance marketing workflows

Sitecore has launched Sitecore Stream, an AI platform aimed at simplifying marketing workflows and empowering enterprise marketers with automation.

By Kaleah Salmon • 3 min read • Wed, 23rd Oct 2024
Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Observability-driven digital customer experience is make or break for enterprise businesses
Data Analytics

Observability-driven digital customer experience is make or break for enterprise businesses

Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.

By Jason Leonidas • 4 min read • Tue, 3rd Sep 2024
DoubleVerify's new APAC guide to boost advertising ROI
Marketing Technologies

DoubleVerify's new APAC guide to boost advertising ROI

DoubleVerify's guide offers APAC marketers enhanced tools for digital advertising ROI by focusing on media quality metrics, addressing gaps found in a recent WARC report.

By Catherine Knowles • 3 min read • Thu, 29th Aug 2024

Stories from Other Regions

Digital Channels stories

Keller Williams Singapore enters market with SGD $10m platform
YouTube

Keller Williams Singapore enters market with SGD $10m platform

Keller Williams Singapore launches with a SGD $10m platform, offering realtors up to 94% commission and AI-driven tools to boost independence and growth.

By Kaleah Salmon • 3 min read • Wed, 9th Jul 2025
OneFamily partners with ANS to drive Microsoft cloud overhaul
Digital Transformation

OneFamily partners with ANS to drive Microsoft cloud overhaul

OneFamily is partnering with ANS to modernise its IT by migrating to Microsoft Azure, aiming to cut costs and support 1.5 million UK customers with scalable cloud tech.

By Shannon Williams • 3 min read • Fri, 4th Jul 2025
Is your NaaS future-proof? Creating Infrastructure foundations for a scalable future
Firewalls

Is your NaaS future-proof? Creating Infrastructure foundations for a scalable future

GenAI, automation and Machine Learning (ML) are driving generational change - reshaping the future of business and society as we know it.

By Ankur Jain • 5 min read • Fri, 20th Jun 2025
KAF Digital Bank onboards with Temenos SaaS in Malaysia
Software-as-a-Service

KAF Digital Bank onboards with Temenos SaaS in Malaysia

KAF Digital Bank has begun onboarding customers on Temenos SaaS, launching Shariah-compliant digital banking powered by Microsoft Azure in Malaysia.

By Kaleah Salmon • 4 min read • Fri, 6th Jun 2025
Australian enterprises increase investment in digital trust
Customer Experience

Australian enterprises increase investment in digital trust

Australian businesses lead globally in boosting investment in digital trust, focusing on fraud detection and identity verification to protect customers.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
New Zealanders spent 24 million hours on hold in 2024
Unified Communications

New Zealanders spent 24 million hours on hold in 2024

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025
Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024
Hype & Dexter boosts UNICEF Aotearoa donations with HubSpot
EduTech

Hype & Dexter boosts UNICEF Aotearoa donations with HubSpot

Hype and Dexter's tech integration with UNICEF Aotearoa boosts donations despite economic hardships, facilitating crucial aid for Pacific children.

By Catherine Knowles • 2 min read • Fri, 30th Aug 2024