Digital commerce stories - Page 5

Adobe says generative AI referrals to retailers jumped nearly 700% over the 2025 holidays, driving longer visits and stronger conversions.

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

Criteo says agentic AI will add a powerful new eCommerce layer, reshaping search, retail assistants and LLM ad models without replacing shops.

Spreetail debuts True Ads causal AI tool to slash wasted eCommerce marketplace ad spend by up to 50% and boost incremental sales.

Black Friday still delivered the peak online surge, but AI-driven search stretched shopping demand across a longer November window.

Mid-market retailers are losing billions to increasingly sophisticated fraud, as outdated defences and lax checks leave gaping security holes.

Forter launches Prism AI copilot and fresh benchmarks as agentic activity soars 2,107% and automated fraud attempts jump 202%.

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

Algolia named IDC MarketScape Leader in AI search as it posts 38.5% growth and climbs to fifth worldwide in knowledge discovery tools.

Craigslist founder Craig Newmark is funding Global Signal Exchange to expand its shared threat data network against rising online fraud.

Bad data is quietly wrecking Asia's eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.

Visa teams with Akamai on new protocol to verify AI shopping agents, tackling a 300% surge in bot traffic and rising eCommerce fraud risks.

Social media fuelled a Black Friday boom in the UK, as Rithum data showed global social sales soaring 152% and online spend up 27%.

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

Akamai and Visa are teaming up to secure AI shopping agents, blending edge security with payment checks to tackle fraud in agentic commerce.

Temu signs over 1,500 brands to its expanded Brand Guardian scheme, stepping up IP enforcement and counterfeit crackdowns worldwide.

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.