Digital services stories
A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.
SmartBear unveils OpenTelemetry-native performance insights in BugSnag, enhancing real user monitoring and distributed tracing for developers and enterprises.
National Australia Bank, SA Power Networks, and Spark New Zealand win Red Hat APAC Innovation Awards 2024, lauded for their open source tech innovations.
Volkswagen partners with AirConsole to integrate an in-car gaming platform across multiple models, launching in Europe by mid-September 2024.
Kape Technologies and ExpressVPN appoint Zac Eller as General Manager, aiming to boost growth through strategic partnerships with his expertise from Netflix, Sony, and Fox.
Stripe has launched Adaptive Pricing, enabling businesses in Australia and the Asia Pacific to display local currencies for customers in over 150 countries.
Aggreko's new whitepaper highlights Europe's data centre energy challenges, proposing greener solutions like BESS and NGG to tackle grid delays and environmental woes.
Google has declared a USD $1 billion investment to boost Thailand's digital infrastructure, bolstering cloud and data centres in Bangkok and Chonburi.
Fidelity Life partners with Spark to strengthen data governance using Microsoft Purview, aiming to boost resilience and competitiveness amidst decentralised IT operations.
A SAS report reveals just one in five UK government officials are making strides in AI, hindered by budget constraints, tech gaps, and outdated systems.
Equinix appoints cloud veteran Haris Izmee as Managing Director for Indonesia ahead of the launch of the USD $74 million JK1 data centre in Jakarta.
Nokia chosen by Spark New Zealand to spearhead its 4G and 5G expansion, providing equipment for over 700 sites, aiming to streamline operations and boost connectivity.
Metro Bank has partnered with Infosys to digitally transform its operations, leveraging AI to enhance customer experience and forecast £80 million in annual savings.
Lord Toby Harris joins the Cyber Safety Force, uniting public and private sectors to advance beyond compliance in the fight against cyber threats.
Auckland's Spark Game Arena Live attracted thousands this weekend, featuring a NZD $240,000 Fortnite tournament and an innovative gaming experience.
Financial hardship among Australians has risen by 85%, with lower-income households struggling to engage with online government services.
Toshiba reports modest growth for the year ending March 2024, with steady revenue increases balancing rising operational costs and strategic investments.
David Tuck Takes Helm as Waracle CEO, Succeeding Chris Martin; Aims for Growth, Innovation in Data and AI. Waracle Recently Acquired Screenmedia.
ANS promotes Kyle Hill to CTO, enhancing its AI and digitalisation strategies. Hill's tenure begins 1 October 2024, steering the company's tech advancements.
A new partnership, Ghost is for All, aims to transform New Zealand's digital services, focusing on accessibility for 1.1 million disabled citizens.