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Doug Marinaro stories

Doug Marinaro explores themes centered on innovation and customer experience, encouraging readers to rethink conventional approaches to problem-solving.

Through his stories, he highlights the transformative role of technology, such as AI, in enhancing service delivery and building stronger connections between customers and businesses.

Why Build “Faster Horses” When What you Need is a Car?

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AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.