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Empathy stories
Balancing AI's gold rush with rest, humanity & pace
Last week
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hyperscale
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dc
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power / energy
As the AI gold rush accelerates, a new call urges us to balance relentless innovation with rest, empathy and the power of community.
Diversity is the invisible infrastructure of payments
Last week
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edutech
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fintech
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payment technologies
Diverse teams are reshaping the payments industry, turning personal insight into the hidden infrastructure behind global growth.
Invisible labour in a digital world
Last week
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partner programmes
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hybrid & remote work
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marketing
As digital marketing leans on empathy and nuance, women shoulder unseen emotional labour that powers brands but rarely gets its due.
From M&A to AI: What my career pivot taught me about leading with purpose
Last week
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digital transformation
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ai
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hybrid & remote work
A former M&A lawyer reveals how a leap into legal AI unlocked purpose, creativity and new paths for women leading change in tech.
Automate the tasks, elevate leaders: The case for human-centered AI
Last week
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uc
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data protection
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hcm
Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.
Beyond technology: How leadership drives contact centre performance
Last month
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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
Marketers: Get ready to AI-proof your careers
Last month
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devops
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cx
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martech
As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.
Scrum.org launches new course on stakeholder collaboration
Fri, 30th Jan 2026
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devops
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e-learning
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apm
Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.
AI & automation face 2026 shakeout on real business value
Thu, 18th Dec 2025
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digital transformation
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hcm
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it automation
In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.
IT's human side of cyber incidents and digital transformation
Sat, 22nd Nov 2025
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digital transformation
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partner programmes
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cybersecurity
In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.
Personos uses AI & psychology to improve workplace empathy
Thu, 20th Nov 2025
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ai
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mental health
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empathy
Personos launches AI-driven platform using personality science to boost empathetic communication and teamwork in workplaces and nonprofits.
Ricoh study shows human connection remains vital in service era
Tue, 7th Oct 2025
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ai
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printing
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ricoh
Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.
AI in education & recruitment must support, not replace, humans
Wed, 16th Jul 2025
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ai
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transparency
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workforce technology
Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.
Skillsoft & Salesforce launch AI learning for support teams
Thu, 12th Jun 2025
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cx
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martech
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e-learning
Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.
Contact centres face challenges with AI in customer care
Wed, 26th Mar 2025
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uc
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cx
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martech
A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
Contact centres in 2025: Balancing AI with human empathy
Thu, 14th Nov 2024
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uc
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cx
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martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.