Genesys Stories - Page 2

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024

Unified Communications

Genesys & ServiceNow join forces to revolutionise customer service

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

By Kaleah Salmon • 3 min read • Tue, 14th May 2024

Unified Communications

ServiceNow commits to value creation with GenAI at Knowledge 2024

ServiceNow demonstrated its commitment to leading digital transformation at the Knowledge 2024 conference, unveiling expanded generative AI capabilities, new partnerships and purpose-focused solutions for manufacturing.

By Catherine Knowles • 3 min read • Tue, 14th May 2024

Unified Communications

AWS unveils new serverless innovations for enhanced data management

Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.

By Tom Raynel • 2 min read • Thu, 30th Nov 2023

Unified Communications

Genesys Cloud CX grows revenue over 50% year-over-year

Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.

By Shannon Williams • 4 min read • Tue, 5th Sep 2023

Unified Communications

Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ

Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.

By Tom Raynel • 2 min read • Tue, 9th May 2023

Unified Communications

Genesys unveils strategic collaboration agreement with AWS

The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.

By Shannon Williams • 2 min read • Thu, 12th Jan 2023

Unified Communications

Genesys appoints Olivier Jouve as new Chief Product Officer

Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.

By Zach Thompson • 2 min read • Fri, 9th Dec 2022

Unified Communications

Genesys named cloud contact centre leader by Frost & Sullivan

Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.

By Catherine Knowles • 3 min read • Wed, 30th Nov 2022

Unified Communications

Spark migrates to Genesys Cloud CX contact centre platform

Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.

By Nadine Rogers • 3 min read • Mon, 17th Oct 2022

Unified Communications

Genesys appoints Kim Duncan as New Zealand partner account director

Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.

By Zach Thompson • 2 min read • Fri, 26th Aug 2022

Customer Relationship Management

Genesys optimises customer journeys with new solution

Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.

By Catherine Knowles • 3 min read • Thu, 16th Jun 2022

Unified Communications

Frost & Sullivan recognises Genesys as leader in new reports

Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.

By Zach Thompson • 3 min read • Mon, 23rd May 2022

Customer Relationship Management

8x8 and Genesys partner with product integration for CX

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.

By Ryan Morris-Reade • 4 min read • Thu, 14th Apr 2022

Customer Relationship Management

8x8 and Genesys collaborate on customer service solution

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

By Catherine Knowles • 3 min read • Wed, 13th Apr 2022

Customer Relationship Management

Study reveals the new standard for customer experience

According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.

By Catherine Knowles • 4 min read • Fri, 18th Mar 2022