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Incident management stories

Hexnode links UEM to ServiceNow incident management
Security Operations Centres

Hexnode links UEM to ServiceNow incident management

IT teams can now manage device incidents and remote fixes from ServiceNow, cutting console-hopping and improving audit trails across Hexnode UEM.

By Sofiah Nichole Salivio • 3 min read • This month

Global Stories

Incident management stories

Website outages recover in two minutes through summer
DevOps

Website outages recover in two minutes through summer

Businesses saw no summer slowdown in website fixes, with half of outages still cleared in under two minutes despite holiday absences.

By Sean Mitchell • 4 min read • Last week
Cisco's Galaxy Mode shows AI assistant for IT teams
Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last week
11:11 Systems launches managed SASE with Cato Networks
Disaster Recovery

11:11 Systems launches managed SASE with Cato Networks

Businesses with distributed workforces can now get round-the-clock SASE management as 11:11 adds Cato Networks' cloud platform to its services.

By Sean Mitchell • 4 min read • Last week
EcoOnline software aids World Cup final safety planning
Software-as-a-Service

EcoOnline software aids World Cup final safety planning

The software is now helping emergency services, hospitals and authorities share real-time data as New York and New Jersey brace for the World Cup final.

By Sofiah Nichole Salivio • 4 min read • This month
Tanium named leader in IDC digital employee experience
Software-as-a-Service

Tanium named leader in IDC digital employee experience

Downtime from slow devices and failed apps is prompting larger firms to unify endpoint, security and experience tools, IDC says.

By Sean Mitchell • 4 min read • This month
Cloudhouse launches outage stress test amid AI risks
Software-as-a-Service

Cloudhouse launches outage stress test amid AI risks

Businesses face greater outage exposure as cloud, automation and AI add hidden dependencies, especially when summer holidays thin IT teams.

By Joseph Gabriel Lagonsin • 4 min read • This month
NCS expands Sunshine.AI with sector deals & hiring
Robotics

NCS expands Sunshine.AI with sector deals & hiring

Clients across Asia Pacific will get new AI agents, tools and sector partnerships as NCS doubles down on sovereign deployments and hiring.

By Mark Tarre • 4 min read • This month
EcoOnline launches EcoOne to unify safety & ESG data
Software-as-a-Service

EcoOnline launches EcoOne to unify safety & ESG data

Large employers could gain a clearer view of incidents and ESG risks as EcoOnline's new software replaces fragmented regional reporting systems.

By Sean Mitchell • 4 min read • This month
BlackBerry adds Microsoft Teams link to AtHoc platform
Disaster Recovery

BlackBerry adds Microsoft Teams link to AtHoc platform

Teams users can now handle critical alerts inside their usual workspace as BlackBerry extends AtHoc for faster responses to incidents.

By Sean Mitchell • 4 min read • This month
Elastic adds native Prometheus support for metrics
DevOps

Elastic adds native Prometheus support for metrics

Cloud-native teams could cut observability bills as Elastic says its rebuilt metrics engine stores data more efficiently and queries up to 30 times faster.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Incident management stories

TeamViewer & ServiceNow launch AI operations tie-up
Software-as-a-Service

TeamViewer & ServiceNow launch AI operations tie-up

Enterprise IT teams could cut resolution times as TeamViewer's endpoint tools join ServiceNow's AI platform for automated remediation.

By Mark Tarre • 4 min read • Last week
AI trust & governance seen as key to safe adoption
Data Protection

AI trust & governance seen as key to safe adoption

As AI spreads through core business functions, executives warn weak oversight could expose firms to deepfakes, fraud and costly incidents.

By Sofiah Nichole Salivio • 5 min read • This month
BoE to oversee AWS, Google Cloud, Microsoft & Oracle
Hyperscale

BoE to oversee AWS, Google Cloud, Microsoft & Oracle

Banks and insurers face tighter resilience checks as four cloud providers come under joint UK supervision for the first time.

By Karen Joy Bacudo • 4 min read • This month
Australian developers are losing half their day, most leaders have no idea
DevOps

Australian developers are losing half their day, most leaders have no idea

Developers spend just 16 per cent of their time coding, leaving Australian firms with hidden costs, slower delivery and rising AI risk.

By Raymond McCullagh Senior Observability Consultant and Developer Avocado and Andrew Patterson - Lead Solutions Engineer Dynatrace • 5 min read • This month
UK retailers get 297,433 alerts on repeat offenders
Data Protection

UK retailers get 297,433 alerts on repeat offenders

Retailers are under growing pressure as live facial recognition flags prolific shoplifters, with June setting a record for alerts.

By Sean Mitchell • 4 min read • This month
Zetifi backs identity-led safety shift in Australian fleets
Digital Transformation

Zetifi backs identity-led safety shift in Australian fleets

Australian fleets could improve audit trails and incident response by tying safety events to verified worker identities across vehicles and field sites.

By Joseph Gabriel Lagonsin • 5 min read • This month