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Tower cuts call times with Amazon Connect AI pilot
Digital Transformation

Tower cuts call times with Amazon Connect AI pilot

Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.

By Joseph Gabriel Lagonsin • 3 min read • Today
Looking to Ireland for the CFO tech stack of the future
Data Protection

Looking to Ireland for the CFO tech stack of the future

Irish fintechs are helping finance chiefs cut costs, speed up funding decisions and ease compliance across capital, accounting and payments.

By Tiarnan McCaughan • 4 min read • Yesterday
Appian adds AI-assisted development & MCP integration
Digital Transformation

Appian adds AI-assisted development & MCP integration

Enterprises could gain more governed AI workflows as the software maker links agents, legacy app modernisation and Snowflake data access.

By Mark Tarre • 4 min read • Last week
Turkish Airlines renews Cover Genius deal for expansion
Customer Experience

Turkish Airlines renews Cover Genius deal for expansion

Turkish Airlines extends Cover Genius pact to add tailored travel protection in Australia, Latin America, the US and EU across more booking channels.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Renew Risk launches US solar storm catastrophe model
Risk & Compliance

Renew Risk launches US solar storm catastrophe model

Renew Risk unveils US solar farm storm model as insurers brace for hail, tornado and wind losses in the fast-growing renewable sector.

By Sean Mitchell • 4 min read • Last week
ParaScript & ABBYY team up on document intelligence
Digital Transformation

ParaScript & ABBYY team up on document intelligence

Users of ABBYY systems will be able to add handwriting recognition and fraud checks without replacing existing document workflows.

By Sean Mitchell • 4 min read • This month
Sapiens named in Everest Group's top 50 insurance lists
Digital Transformation

Sapiens named in Everest Group's top 50 insurance lists

Insurers modernising core systems are reshaping demand, and Sapiens has been recognised across both property and casualty and life rankings.

By Karen Joy Bacudo • 4 min read • This month
Qualys & Converge launch cyber insurance pricing tool
Ransomware

Qualys & Converge launch cyber insurance pricing tool

Businesses may win lower premiums as live security data replaces self-reported forms in a new cyber insurance model for Qualys users.

By Joseph Gabriel Lagonsin • 4 min read • This month
TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

InsurTech stories

Incept wins Fortegra backing for UK title insurance
Property Market

Incept wins Fortegra backing for UK title insurance

That backing could speed up property completions by making UK title insurance available on demand through a digital portal.

By Sean Mitchell • 4 min read • Last week
Raise buys GreenLife Insurance Broking for India push
Digital Transformation

Raise buys GreenLife Insurance Broking for India push

It gives Raise a foothold in India's fragmented insurance market as the group aims to expand beyond investing and trading products.

By Sean Mitchell • 4 min read • Last week
Qualys & Converge launch cyber cover tied to risk data
Ransomware

Qualys & Converge launch cyber cover tied to risk data

Businesses could see premiums better reflect live security posture as Qualys and Converge replace questionnaires with verified risk data.

By Sofiah Nichole Salivio • 3 min read • Last week
Ebix Risk adds AI assistant to COI compliance platform
Digital Transformation

Ebix Risk adds AI assistant to COI compliance platform

Ebix Risk rolls out AI-enabled contract analysis and policy review for its COI platform, aiming to speed up vendor compliance checks and follow-up.

By Sean Mitchell • 4 min read • Last week
Pinecone launches first serverless cloud region in Singapore
Hyperscale

Pinecone launches first serverless cloud region in Singapore

Customers in Southeast Asia can now keep AI data closer to home, as Pinecone adds local residency and lower latency in Singapore.

By Sofiah Nichole Salivio • 4 min read • This month
FMG goes live with Workday HCM for core people systems
Data Analytics

FMG goes live with Workday HCM for core people systems

Staff at FMG can now update leave and pay details in one place after the insurer replaced legacy HR systems with Workday.

By Karen Joy Bacudo • 3 min read • This month
AutoRek appoints Tony Livesey as Technology and Product Chief
Digital Transformation

AutoRek appoints Tony Livesey as Technology and Product Chief

The hire signals a push to scale AutoRek’s platform for larger international clients as it adds AI and automation to its financial controls software.

By Mark Tarre • 3 min read • This month
OceanBase opens Kuala Lumpur support centre for Asia
Hyperscale

OceanBase opens Kuala Lumpur support centre for Asia

The Kuala Lumpur hub will give Southeast Asian customers round-the-clock technical support as OceanBase pushes to win more regulated finance clients.

By Sean Mitchell • 4 min read • This month