IT Brief US - Technology news for CIOs & IT decision-makers
United States

Intercom Stories

American Stories

Intercom stories

Global Stories

Intercom stories

Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Fri, 19th Jun 2026
8x8 adds real-time translation and model choice to AI Studio
Software-as-a-Service

8x8 adds real-time translation and model choice to AI Studio

Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026
Rocketlane raises USD $60m to expand AI services platform
Software-as-a-Service

Rocketlane raises USD $60m to expand AI services platform

The funding will speed Rocketlane’s overseas push and deepen its AI tools as enterprise demand grows for services teams that can deliver AI rollouts.

By Sofiah Nichole Salivio • 3 min read • Thu, 26th Mar 2026
Contentful expands ANZ operations with new local arm
Software-as-a-Service

Contentful expands ANZ operations with new local arm

Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
Atlassian brings AI agents to Jira with MCP support
Software-as-a-Service

Atlassian brings AI agents to Jira with MCP support

Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.

By Catherine Knowles • 4 min read • Tue, 3rd Mar 2026
Big banks back AI while keeping core software in place
Software-as-a-Service

Big banks back AI while keeping core software in place

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

By Karen Joy Bacudo • 5 min read • Wed, 28th Jan 2026
Snowflake and Anthropic sign USD $200m AI agents deal
Data Analytics

Snowflake and Anthropic sign USD $200m AI agents deal

Snowflake and Anthropic deepen their Claude tie-up with a USD $200m deal to power regulated, enterprise-ready AI agents worldwide.

By Sofiah Nichole Salivio • 4 min read • Mon, 5th Jan 2026
Snowflake, Anthropic expand USD $200m Claude AI deal
Software-as-a-Service

Snowflake, Anthropic expand USD $200m Claude AI deal

Snowflake and Anthropic deepen Claude tie-up with a USD $200m deal to push compliant AI agents across Snowflake's global data cloud.

By Sean Mitchell • 4 min read • Fri, 12th Dec 2025
Genetec adds cloud-native audio to Security Centre SaaS platform
Encryption

Genetec adds cloud-native audio to Security Centre SaaS platform

Genetec has enhanced its Security Centre SaaS platform with cloud-native audio, enabling real-time intercom and SIP audio for streamlined security response.

By Melania Watson • 3 min read • Mon, 29th Sep 2025
Cloudflare & Anthropic team up to power secure AI app links
Software-as-a-Service

Cloudflare & Anthropic team up to power secure AI app links

Cloudflare partners with Anthropic to enable secure, real-time AI integrations with SaaS giants like Atlassian, Stripe, and PayPal using its new MCP toolkit.

By Sean Mitchell • 7 min read • Fri, 2nd May 2025
Amber Technology partners with Zenitel for ANZ supply
Emergency services

Amber Technology partners with Zenitel for ANZ supply

Amber Technology has partnered with Zenitel to distribute advanced audio solutions across Australia and New Zealand, enhancing critical communication.

By Sean Mitchell • 2 min read • Tue, 5th Nov 2024
Intercom selects Fivetran to modernise data stack for growth
Marketing Technologies

Intercom selects Fivetran to modernise data stack for growth

Intercom partners with Fivetran to upgrade its data infrastructure, resolving prior issues with data loss and quality, aiming to enhance decision-making.

By Melania Watson • 3 min read • Fri, 21st Jun 2024
Zeda.io's Insights 2.0: Harnessing AI to enhance product development
Software-as-a-Service

Zeda.io's Insights 2.0: Harnessing AI to enhance product development

Zeda.io revolutionises customer insights with the release of their AI-driven Insights 2.0, aimed at transforming product management by harnessing customer feedback for revenue-focused product strategies.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024

Stories from Other Regions

Intercom stories

Sometimes an idea doesn't go anywhere. But this one did
Partner Programmes

Sometimes an idea doesn't go anywhere. But this one did

Starting from a simple idea in rural NZ, MyTrucking has grown over 11 years into a thriving tech business serving NZ, Australia, and the UK.

By Sara Orsborn • 11 min read • Tue, 11th Nov 2025
Topol.io spins out from Ecomail to offer standalone email editor
Software-as-a-Service

Topol.io spins out from Ecomail to offer standalone email editor

Topol.io has split from Ecomail to become standalone, focusing on its embeddable email editor used by over 12,000 customers and 200 SaaS platforms.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025
AI investment surges among European startups despite challenges
Data Analytics

AI investment surges among European startups despite challenges

Report reveals 68% of European tech startups are leveraging AI, with investments in emerging technologies like ML and 5G shaping the future landscape.

By Shannon Williams • 3 min read • Fri, 14th Jun 2024
Spaceship improves customer communications with Aircall
Customer Relationship Management

Spaceship improves customer communications with Aircall

Since acquiring Aircall in April 2022, Australian fintech, Spaceship has boosted its first call resolution by over 80%.

By Kaleah Salmon • 3 min read • Wed, 17th May 2023