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Bank of America adds AI to EricaAssist for faster calls
Fintech

Bank of America adds AI to EricaAssist for faster calls

Call-centre staff at the bank are handling enquiries nearly a minute faster as new generative AI prompts cut call times and speed up guidance.

By Karen Joy Bacudo • 3 min read • Last month
Calero wins two 2026 CODiE awards for its platform
Digital Transformation

Calero wins two 2026 CODiE awards for its platform

The latest honours lift its CODiE tally to eight, underlining growing recognition for tools that help firms curb IT and market data spending.

By Karen Joy Bacudo • 3 min read • Last month

Global Stories

IT Budget stories

Scale Computing launches imaging service for servers
Virtualisation

Scale Computing launches imaging service for servers

Organisations can now deploy SC//HyperCore on qualified existing hardware, easing budget pressure and delays from server supply bottlenecks.

By Sean Mitchell • 4 min read • Last week
FIS launches Digital One Commercial in Asia-Pacific
Fintech

FIS launches Digital One Commercial in Asia-Pacific

The platform targets banks juggling separate systems across APAC, where technology spending is rising as lenders race to simplify business services.

By Karen Joy Bacudo • 3 min read • Last week
CFOs lack data trust, stalling AI adoption in finance
Customer Relationship Management

CFOs lack data trust, stalling AI adoption in finance

Most finance chiefs still lack a clear AI plan as poor data quality and governance delay automation across North American finance teams.

By Karen Joy Bacudo • 6 min read • Last week
AWS revenue growth hits fastest pace in 18 quarters
Software-as-a-Service

AWS revenue growth hits fastest pace in 18 quarters

Demand for AI and core cloud services is boosting Amazon's key profit engine, with AWS growth accelerating to a 36.7% annual pace.

By Mark Tarre • 3 min read • Last week
SMEs push notebook prices 26% above retail across Europe
Data Protection

SMEs push notebook prices 26% above retail across Europe

Retailers risk missing a lucrative SME market, as business buyers pay far more for notebooks than households and demand pricier, work-ready devices.

By Joseph Gabriel Lagonsin • 3 min read • Last week
EPAM joins OpenAI partner network for enterprise AI
Digital Transformation

EPAM joins OpenAI partner network for enterprise AI

The tie-up could speed enterprise AI adoption as firms shift from pilots to secure, regulated deployments across core operations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Westcon-Comstor adds 1Password to AWS Marketplace
Software-as-a-Service

Westcon-Comstor adds 1Password to AWS Marketplace

The deal gives EMEA partners a simpler way to buy identity security software through AWS Marketplace as cloud procurement grows faster.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise
Software-as-a-Service

Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise

Enterprises risk wasting money on AI add-ons that change interfaces, not the legacy systems still limiting speed, autonomy and outcomes.

By Anurag Gurtu • 5 min read • Last month
AUTOBACS SEVEN marks decade with Rimini Street support
Digital Transformation

AUTOBACS SEVEN marks decade with Rimini Street support

The retailer says lower support costs have freed up budget for AI and other projects while keeping its SAP and Oracle systems stable.

By Sean Mitchell • 5 min read • Last month
Dell forum in Dublin to tackle AI scaling challenge
Digital Transformation

Dell forum in Dublin to tackle AI scaling challenge

Businesses in Ireland face growing pressure to modernise systems as AI moves from pilots to full-scale use, Dell says.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Mphasis revenue rises as AI-led wins top USD $461m
Digital Transformation

Mphasis revenue rises as AI-led wins top USD $461m

Margins narrowed even as Mphasis booked USD $461 million of new work, with AI-led contracts driving most of the quarter's wins.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Enterprise AI buyers increase spending but demand proof
Software-as-a-Service

Enterprise AI buyers increase spending but demand proof

Enterprise AI purchases are facing tougher checks as 64% of buyers demand proof, slowing deals even as spending keeps rising.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

IT Budget stories

Servicely says AI cuts finance billing time by 92%
Software-as-a-Service

Servicely says AI cuts finance billing time by 92%

Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.

By Karen Joy Bacudo • 4 min read • Last month
Cato Networks tops USD $415 million ARR on enterprise demand
Robotics

Cato Networks tops USD $415 million ARR on enterprise demand

Enterprise appetite for single-vendor network security has lifted the company's recurring revenue 42% to USD $415 million, with 4,800 customers.

By Karen Joy Bacudo • 3 min read • Last month
CloudFirst appoints Scott Lee as Chief Revenue Officer
Data Protection

CloudFirst appoints Scott Lee as Chief Revenue Officer

Demand for cloud and security services is rising, and the provider is adding sales leadership to align customer, partner and revenue strategy.

By Sofiah Nichole Salivio • 3 min read • Last month