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IT service management (ITSM) stories

Cynomi adds automation & AI for MSP vulnerability work
Digital Transformation

Cynomi adds automation & AI for MSP vulnerability work

Managed service providers could cut hours of manual vulnerability work per client as the update links scans, remediation and audit evidence.

By Mark Tarre • 3 min read • Last month

Global Stories

IT service management (ITSM) stories

Conifers opens Singapore data region for Asia-Pacific
Data Protection

Conifers opens Singapore data region for Asia-Pacific

Asia-Pacific security teams can now keep regulated data in Singapore as Conifers expands its CognitiveSOC platform across the region.

By Mark Tarre • 4 min read • Last week
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • This month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • This month
3Point launches 3AIgent to speed enterprise AI use
Customer Relationship Management

3Point launches 3AIgent to speed enterprise AI use

Businesses struggling to move AI pilots into daily use may find 3AIgent useful, as it links trusted data, governance and operational control.

By Sean Mitchell • 4 min read • This month
What companies are getting right about AI in 2026 but why there is still some way to go
Digital Transformation

What companies are getting right about AI in 2026 but why there is still some way to go

Most enterprises still struggle to turn AI pilots into profit, with just 23 per cent able to link initiatives to higher revenue or lower costs.

By Patrick Thompson • 5 min read • Last month
ScienceLogic upgrades Skylar AI & wins IDC Leader nod
Customer Experience

ScienceLogic upgrades Skylar AI & wins IDC Leader nod

IT teams may gain broader visibility and faster remediation after ScienceLogic expanded Skylar AI and was named an IDC MarketScape Leader for AIOps.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ShareGate launches MCP for Microsoft 365 governance
Software-as-a-Service

ShareGate launches MCP for Microsoft 365 governance

IT teams can now spot oversharing and AI-readiness risks in Microsoft 365 from one chat window, as governance workloads rise.

By Sean Mitchell • 4 min read • Last month
LumApps launches AI Employee Hub for everyday work
Software-as-a-Service

LumApps launches AI Employee Hub for everyday work

The platform aims to close the gap between heavy AI spending and everyday use, especially for frontline staff across fragmented workplace systems.

By Sofiah Nichole Salivio • 4 min read • Last month
Keeper launches Teams app for access approval workflows
Digital Transformation

Keeper launches Teams app for access approval workflows

It lets organisations approve access requests inside Teams, reducing email trails and helping keep credentials and permissions under tighter control.

By Mark Tarre • 3 min read • Last month
HCLTech expands Google Cloud & ServiceNow AI tie-up
Software-as-a-Service

HCLTech expands Google Cloud & ServiceNow AI tie-up

The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.

By Sean Mitchell • 4 min read • Last month
SaaS pricing is a Ponzi scheme running out of new seats to sell
Software-as-a-Service

SaaS pricing is a Ponzi scheme running out of new seats to sell

Enterprise renewals are set to shrink as agents replace logins, forcing software vendors to rethink seat-based pricing before revenue slips.

By Anurag Gurtu • 3 min read • Last month
Cloudhouse cuts configuration drift detection time by 99%
Hybrid Cloud

Cloudhouse cuts configuration drift detection time by 99%

Teams can now spot unapproved infrastructure changes in minutes, helping reduce outage and audit risk as firms face tighter resilience scrutiny.

By Mark Tarre • 3 min read • Last month
Infosys expands GlobalFoundries deal for managed IT services
Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • Last month
Tanium makes Atlas AI operating system generally available
Endpoint Protection

Tanium makes Atlas AI operating system generally available

More than 1,300 organisations have adopted the platform in six weeks, as Tanium bets AI can cut endpoint security and IT workflows.

By Sofiah Nichole Salivio • 5 min read • Last month

Stories from Other Regions

IT service management (ITSM) stories

Agentic AI will soon run your service desk. The real question is who controls it
Software-as-a-Service

Agentic AI will soon run your service desk. The real question is who controls it

The shift to AI that can act, not just summarise, raises new questions over auditability, data residency and who controls operations.

By Dion Williams • 5 min read • Last month
Axians UK launches architecture service for businesses
Network Infrastructure

Axians UK launches architecture service for businesses

It offers firms a cheaper way to align technology with strategy while reducing duplication, technical debt and security risk.

By Sofiah Nichole Salivio • 3 min read • Last month