IT services stories

Deloitte, Microsoft and Intel among SAS partner awards winners as global software vendor spotlights channel growth across Europe, Asia-Pacific and the Americas.

GTIA study finds 97% of IT service providers use AI, but just 28% have formal strategy and governance in place.

Index Engines wins third straight CRN Storage 100 spot as cyber recovery demand rises and partners seek cleaner ransomware restoration.

Manufacturing was the most targeted sector for ransomware in 2025, as Check Point counted 1,466 attacks worldwide amid rising supply chain exposure.

TCS, University of Cincinnati and Salesforce launch three-month AI training scheme to fast-track graduates into paid roles and full-time work.

Qlik rolls out agentic AI advisory to help enterprises prioritise use cases, strengthen governance and move from ideas to deployment faster.

N-able widens Cove Data Protection with cloud-hosted Disaster Recovery as a Service for MSPs and IT teams facing cyberattacks and outages.

Auctor secures USD $20 million from Sequoia Capital and backers to automate enterprise software rollouts and cut costly project delays.

WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.

Sparq opens The Shop to trial artificial intelligence in live-like settings, helping clients weigh risks and returns before investing.

Thoughtworks says AI is lowering the cost of custom software, but its APAC boss Steven Yurisich warns enterprises must still protect core systems.

Customer Science appoints James Johnstone to its new Chief Operating Officer role as it accelerates UK and US expansion after rapid Australian growth.

Cynomi adds AI Insights and co-worker Agents to its platform as it aims to automate MSP security workflows, reduce staff pressure and drive account growth.

Ascendion wins HFS market leader nod as agentic AI wins gains in legacy modernisation, testing and enterprise delivery.

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

Governance and compliance are stalling MSP AI rollouts, with AvePoint and Omdia finding operational strain is widening the gap between investment and delivery.

Abacus secures CREST accreditation for penetration testing, bolstering its pitch to regulated sectors as demand rises for verified cyber security assurance.

Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.

Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.

Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.