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Anthropic launches Claude Tag for Slack workplace workflows
Software-as-a-Service

Anthropic launches Claude Tag for Slack workplace workflows

Businesses can now assign tasks in Slack threads to a shared Claude instance, with administrator controls designed to limit access and spending.

By Sean Mitchell • 4 min read • Yesterday
New Relic launches Autopilot & Ground Truth for AI
Software-as-a-Service

New Relic launches Autopilot & Ground Truth for AI

Businesses running AI agents may now route incident response and observability data through New Relic's new tools, aimed at cutting operational toil.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Zoom adds AI tools to Virtual Agent for customer service
Software-as-a-Service

Zoom adds AI tools to Virtual Agent for customer service

Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

By Sean Mitchell • 4 min read • 2 days ago
Only 19% of retail supply chain decisions land as planned
Data Analytics

Only 19% of retail supply chain decisions land as planned

Retailers are seeing more than four in five major supply chain decisions run into trouble, with unintended trade-offs hitting operations elsewhere.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Search after SEO: Anna Harrison on staying visible in the AI era
Generative AI

Search after SEO: Anna Harrison on staying visible in the AI era

Businesses risk fading from AI answers unless they build structured pages, schema and discovery files that crawlers can easily read.

By Dr Anna Harrison • 7 min read • 3 days ago
Litera launches Clean+ cloud metadata tool for firms
Software-as-a-Service

Litera launches Clean+ cloud metadata tool for firms

Law firms can now cut hidden document data from Outlook attachments without maintaining their own server infrastructure.

By Sofiah Nichole Salivio • 4 min read • Last week
Sentinel Global opens AI research platform to investors
Software-as-a-Service

Sentinel Global opens AI research platform to investors

Institutional investors will now get faster, tailored analysis on technology disruption and AI adoption as Sentinel Global widens access to Sentinel Labs.

By Karen Joy Bacudo • 3 min read • Last week
Plaud says ARR jumps to USD $100 million in two years
Software-as-a-Service

Plaud says ARR jumps to USD $100 million in two years

Pressure is mounting on AI groups to prove users will keep paying, after Plaud said recurring revenue hit USD $100 million in two years.

By Karen Joy Bacudo • 3 min read • Last week
OVHcloud previews AI workspace with encrypted tools
Software-as-a-Service

OVHcloud previews AI workspace with encrypted tools

The preview could help businesses adopt office AI without exposing sensitive data, as search and automation run locally under encryption.

By Mark Tarre • 4 min read • Last week
Plaud hits USD $100 million ARR with hardware-led AI
Software-as-a-Service

Plaud hits USD $100 million ARR with hardware-led AI

The milestone highlights rising demand for devices that turn workplace conversations into usable records as AI firms push beyond chatbots.

By Sean Mitchell • 4 min read • Last week
Linux Foundation launches DocLang group for AI documents
Digital Transformation

Linux Foundation launches DocLang group for AI documents

It aims to solve a key enterprise AI problem by standardising how software reads PDFs, Word files and images without losing layout or meaning.

By Sofiah Nichole Salivio • 4 min read • Last week
AI saves workers 11 hours, but botsitting eats gains
Software-as-a-Service

AI saves workers 11 hours, but botsitting eats gains

Despite productivity gains, workers are losing much of AI's time savings to checking, fixing errors and juggling multiple tools.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Codenotary flags 210,000 risky AI agent actions daily
Data Protection

Codenotary flags 210,000 risky AI agent actions daily

About 7% of monitored interactions raised security, compliance or operational concerns as enterprises deploy more autonomous AI into daily workflows.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Knowledge Management stories

Holding Redlich expands Legora AI across legal teams
Data Protection

Holding Redlich expands Legora AI across legal teams

The rollout could speed up contract review and deal due diligence for the firm's Property and Corporate & Commercial lawyers.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Australian firms save 18 hours per AI-powered contract
Software-as-a-Service

Australian firms save 18 hours per AI-powered contract

Many Australian businesses still miss contract insights after signing, even as AI cuts agreement cycle times by 34% and saves 18 hours each.

By Sean Mitchell • 5 min read • 2 days ago
UK tech leaders say AI should augment workers, not replace
Software-as-a-Service

UK tech leaders say AI should augment workers, not replace

Executives say the real productivity gain lies in cutting routine tasks, as firms use AI to free staff for higher-value work and judgement.

By Mark Tarre • 4 min read • Last week
Stewart Golf cuts customer response times to one minute
Digital Transformation

Stewart Golf cuts customer response times to one minute

Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Guidewire to host InsurPitch Sydney for insurtechs
Software-as-a-Service

Guidewire to host InsurPitch Sydney for insurtechs

Australian insurtechs will gain a free route to pitch insurers and investors, with the winner earning an expenses-paid trip to Las Vegas.

By Sean Mitchell • 3 min read • Last week