IT Brief US - Technology news for CIOs & IT decision-makers
United States
International Women’s Day
328 opinions Read now

Guides

#
artificial intelligence
#
digital transformation
#
disaster recovery
#
hybrid & remote work
#
internet of things

Search

LINE stories

Ai contact center multichannel voice and messaging automation scene

8x8 sees AI customer interactions surge across voice, chat

Last month
#
uc
#
data protection
#
digital transformation
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Illustration busy call center customer support agents ai digital communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

Thu, 7th Aug 2025
#
uc
#
devops
#
digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.