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Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Yesterday
AI leaders urge pragmatic adoption beyond the hype
Data Protection

AI leaders urge pragmatic adoption beyond the hype

Adoption is stalling where firms lack clean data, strong workflows and guardrails, raising risks in retail, healthcare and IT.

By Sean Mitchell • 4 min read • Yesterday
Visa refreshes Infinite cards for Asia Pacific affluent
Fintech

Visa refreshes Infinite cards for Asia Pacific affluent

Affluent cardholders in Asia Pacific will get more tailored travel and dining perks, as Visa splits its premium offering into three tiers.

By Karen Joy Bacudo • 3 min read • 2 days ago
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • 2 days ago
Akamai warns of surging bot attacks on APAC commerce
Data Protection

Akamai warns of surging bot attacks on APAC commerce

Asia Pacific retailers, travel firms and hotels face a 63% rise in bot attacks as AI tools and APIs widen exposure to fraud and disruption.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Fynd founder Sreeraman MG named co-lead of retailtech
Software-as-a-Service

Fynd founder Sreeraman MG named co-lead of retailtech

The appointment gives the network a founder-retailer pairing as it seeks to widen its reach across UK and international retail technology circles.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
AS Watson appoints 31 tech partners for AI retail push
Data Analytics

AS Watson appoints 31 tech partners for AI retail push

Its 17,000-store group is broadening AI use from customer service to operations and analytics as it deepens ties with suppliers.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Radisson launches AI price-matching tool for direct bookings
Digital Transformation

Radisson launches AI price-matching tool for direct bookings

Guests can now get lower rates instantly on Radisson's own site, as an AI tool matches third-party prices without manual claims.

By Joseph Gabriel Lagonsin • 4 min read • Last week
FIFA World Cup: Can sports bodies win fans with data?
Customer Relationship Management

FIFA World Cup: Can sports bodies win fans with data?

Disjointed ticketing, commerce and app data are making it harder for clubs to spot churn, target offers and boost matchday revenue.

By Billy Loizou • 6 min read • This month
FIFA World Cup fever: How to build lasting fan loyalty with event tech
Customer Relationship Management

FIFA World Cup fever: How to build lasting fan loyalty with event tech

Disconnected ticketing and membership systems are leaving clubs and tournaments with patchy fan data, weakening loyalty and repeat attendance.

By Louis Rogers • 4 min read • This month

Stories from Other Regions

Loyalty programmes stories

Hyundai Card launches Alphabet Card as standalone brand
Data Science

Hyundai Card launches Alphabet Card as standalone brand

Customers seeking more tailored rewards will now find Hyundai Card's niche products separated from its mainstream range under a new brand.

By Karen Joy Bacudo • 4 min read • 4 days ago
Animoca launches Visa pilot for AI shopping agents
Fintech

Animoca launches Visa pilot for AI shopping agents

Users in Hong Kong can now let approved AI agents find Visa card perks and complete purchases at selected merchants under preset spending rules.

By Sean Mitchell • 4 min read • Last week
Amazon Australia launches seven-day Prime Day sale
eCommerce

Amazon Australia launches seven-day Prime Day sale

Australian shoppers facing tighter budgets are being drawn to Amazon's biggest annual discount event, which covers hundreds of thousands of items.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Hyundai Card sees strong teen uptake for Apple Pay cards
Fintech

Hyundai Card sees strong teen uptake for Apple Pay cards

Younger consumers drove almost seven in 10 sign-ups for Hyundai Card's Apple Pay rewards debit and hybrid cards within 50 days.

By Sofiah Nichole Salivio • 4 min read • Last week
Australians research more before buying as costs bite
Data Privacy

Australians research more before buying as costs bite

Rising living costs are pushing 71% of online shoppers to compare more options and cross-check purchases across more channels before buying.

By Mark Tarre • 5 min read • This month
Qashier raises USD $6.125 million & turns profitable
Software-as-a-Service

Qashier raises USD $6.125 million & turns profitable

Investors are backing Qashier's growth as the Singapore payments firm says it has turned profitable and handles USD $1 billion a year.

By Sean Mitchell • 5 min read • This month
UK retailers say loyalty systems lack AI readiness
Customer Relationship Management

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

By Sean Mitchell • 4 min read • This month