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Steve Arentzoff named Chief Marketing Officer at Globality
Digital Transformation

Steve Arentzoff named Chief Marketing Officer at Globality

Steve Arentzoff has joined Globality as Chief Marketing Officer to lead marketing and boost its AI-driven autonomous sourcing technology in enterprise procurement.

By Jed Nykolle Harme • 3 min read • Wed, 8th Oct 2025
Adobe launches AI agents to automate customer experience tasks
Customer Experience

Adobe launches AI agents to automate customer experience tasks

Adobe launches AI agents within its enterprise apps to automate and optimise customer experience tasks, boosting marketing and analytics efficiency for businesses.

By Melvin Hipolito • 4 min read • Thu, 11th Sep 2025
Carrie Parker named Chief Marketing Officer at Medallia
Software-as-a-Service

Carrie Parker named Chief Marketing Officer at Medallia

Medallia has appointed Carrie Parker as its new Chief Marketing Officer, bringing over 25 years of experience from major firms including Cision and American Express.

By Melvin Hipolito • 2 min read • Tue, 25th Mar 2025
Medallia unveils Fabrice Martin as new Chief Product Officer
Software-as-a-Service

Medallia unveils Fabrice Martin as new Chief Product Officer

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

By Moritz Florian • 2 min read • Sat, 22nd Feb 2025
Mark Bishof appointed new CEO of Medallia
Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025
Medallia reveals experience management trends for 2025
Data Analytics

Medallia reveals experience management trends for 2025

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

By Catherine Knowles • 3 min read • Thu, 26th Dec 2024
Medallia named leader in Forrester's customer feedback wave
Data Analytics

Medallia named leader in Forrester's customer feedback wave

Medallia has been named a Leader in Forrester's Q4 2024 Customer Feedback Management Solutions evaluation, achieving top scores in key categories.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Medallia launches new partner programme to drive innovation
Education, Learning & Training

Medallia launches new partner programme to drive innovation

Medallia has launched a new partner programme to empower independent software vendors and service integrators, promoting innovation and enhancing customer experiences.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
F5 introduces NGINX One to boost app security & delivery
Virtualisation

F5 introduces NGINX One to boost app security & delivery

F5 releases NGINX One software to enhance application security and delivery for diverse enterprise teams, integrating load balancing, security, and AI-driven insights.

By Sean Mitchell • 3 min read • Thu, 19th Sep 2024
David Galloreese joins Datadog as new Chief People Officer
Security Information and Event Management

David Galloreese joins Datadog as new Chief People Officer

Datadog has appointed David Galloreese as its new Chief People Officer, bringing over 15 years of HR experience from top firms to boost its growth.

By Imee Dequito • 3 min read • Sat, 6th Jul 2024
Medallia named strong performer in Forrester Wave report
Customer Experience

Medallia named strong performer in Forrester Wave report

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

By Shannon Williams • 2 min read • Tue, 25th Jun 2024
Medallia named leader in Forrester Wave: text mining platforms
EduTech

Medallia named leader in Forrester Wave: text mining platforms

Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.

By Catherine Knowles • 3 min read • Tue, 4th Jun 2024
Medallia named leader in Forrester Wave for text analytics
Customer Experience

Medallia named leader in Forrester Wave for text analytics

Medallia has been named a leader in Forrester's Text Mining and Analytics Platforms Q2 2024, praised for its vision, innovation, and comprehensive AI-powered analytics.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Freshworks appoints Ashwin Ballal as new CIO
Partner Programmes

Freshworks appoints Ashwin Ballal as new CIO

Freshworks appoints Ashwin Ballal as new CIO, succeeding Prasad Ramakrishnan. Ballal brings over 30 years of tech expertise to drive transformative growth.

By Imee Dequito • 2 min read • Wed, 15th May 2024
Abi Nourai appointed as MongoDB's Regional VP for Australia, NZ
Unified Communications

Abi Nourai appointed as MongoDB's Regional VP for Australia, NZ

Abi Nourai named new Regional Vice President for ANZ at tech giant MongoDB, set to accelerate AI adoption and business growth in the region following his strategic success in the UK.

By Imee Dequito • 2 min read • Thu, 9th May 2024

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Medallia stories

New Look partners with Medallia for customer insights
Data Analytics

New Look partners with Medallia for customer insights

New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.

By Kaleah Salmon • 2 min read • Fri, 24th Jan 2025
Medallia joins G-Cloud 14 to enhance public sector services
Digital Transformation

Medallia joins G-Cloud 14 to enhance public sector services

Medallia has been named a supplier on the UK's G-Cloud 14 framework, offering cloud solutions to boost experience management for public sector agencies.

By Kaleah Salmon • 2 min read • Fri, 29th Nov 2024