Messaging stories

Percona has appointed open source veteran Kyle Davis to spearhead its Redis and Valkey strategy amid shifting database licensing models.

Agentic AI Foundation taps AWS executive David Nalley as board chair while expanding to 146 members to push standards for agent-based AI.

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.

Brisbane-based IT company, Laminar Communications, has developed LamChat, a free messaging system and app that prioritizes privacy and security.

Soprano Design has revamped its Soprano Connect platform, introducing RCS support, enabling businesses and governments to improve mobile interactions.

Soprano Design to launch new digital channels, blending enterprise and social messaging. Soprano Connect to be available globally, boosting interaction.

Global messaging service provider Retarus has been steadily moving into the Asian market and is expanding its Singapore data center to address demand.