Process automation Stories

American Stories

Process automation stories

Alkami adds Carleton compliance checks to MANTL lending

The tie-up could speed approvals for banks and credit unions while reducing rekeying errors and compliance risk in loan origination.

By Karen Joy Bacudo • 4 min read • Today

Customer Relationship Management

Forgepoint raises USD $9.8 million for quoting software

Customers are quoting 30% more jobs and cutting turnaround times by over 55% as Forgepoint's AI tool gains traction in manufacturing.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Relationship Management

Bolt.new buys Dokai to bolster enterprise AI agents

The purchase brings Dokai's orchestration technology and founders into Bolt.new as it pushes deeper into enterprise systems and agentic workflows.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Digital Transformation

Businesses boost AI spending as governance lags behind

Yet fewer than half now have an AI governance policy, as businesses pour more money into transformation projects and agentic AI.

By Karen Joy Bacudo • 4 min read • This month

Global Stories

Process automation stories

Digital Transformation

Zendesk launches AI tools to automate employee support

Early users have already run 6 million workflows in five weeks, as the software group pushes deeper into employee support automation.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Digital Transformation

Hitachi Energy & Rockwell team up on mine power systems

Mining operators could get tighter control of power and production under a new collaboration aimed at cutting costs and emissions at large sites.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Robotics

Oracle launches Fusion Claw for autonomous business tasks

Businesses can now delegate more complex finance, HR and supply chain work to governed AI, as Oracle expands its agentic software suite to 75 applications.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Digital Transformation

Qualcom appoints Fergal Flattery to grow AI practice

The Irish provider has committed €500,000 to the unit as demand grows for secure, practical AI adoption among businesses.

By Sofiah Nichole Salivio • 3 min read • Last week

Customer Experience

Kore.ai launches Autoloop to optimise enterprise AI agents

Enterprise users could cut manual fixes and hidden AI failures, as the new tool retunes live agents against business goals and guardrails.

By Sofiah Nichole Salivio • 4 min read • This month

Digital Transformation

BP3 appoints Richard Neish as Chief Executive Officer

His remit comes as the consultancy seeks to capture rising demand from regulated industries wanting AI agents governed across complex workflows.

By Mara Sugue • 4 min read • This month

Enterprise Resource Planning

Kantata launches Agent Studio for professional services

As firms brace for thousands of AI agents, the tool is meant to cut sprawl by letting teams build governed workflows without developers.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

Kantata launches Agent Studio for professional services

It aims to help firms cut admin and keep client work consistent as AI agents proliferate inside large organisations.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Acumatica embeds AI across cloud ERP in 2026 R2 update

Mid-market users will get embedded AI, a new analytics layer and industry-specific upgrades as routine ERP tasks shift onto Acumatica's 2026 R2 platform.

By Karen Joy Bacudo • 4 min read • This month