Process automation stories

UK online pharmacy MedExpress is automating up to one million monthly patient letters after deploying Quadient’s cloud-based Impress platform.

Tech leaders tell Sadiq Khan to stop warning of AI ‘mass unemployment’, saying firms use it to boost productivity, not scrap jobs.

eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an ‘AI-first’ expansion drive across EMEA and North America.

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

Instabase appoints Omkar Pendse to spearhead product and technology as it doubles down on AI workflow automation after $100 million raise.

Auditoria opens UK and Ireland data hubs and hires London lead as it chases 400% European growth and rising demand for sovereign AI.

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

Moglix launches Cognilix AI OS for B2B commerce and procurement, backed by a USD $5m research push into domain-led, enterprise AI products.

AI document tools slash manual workloads at Wellington City Council and Fire and Emergency New Zealand, boosting compliance and payment speed.

Uncoordinated AI rollouts risk creating costly “AI sprawl” and waste by 2026, with Nintex warning trust and governance are lagging.

GrowthPal raises USD $2.6m to scale its AI platform for off‑market M&A deal sourcing and global expansion from its Singapore base.

TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.

Salesforce debuts a revamped AI Slackbot as a personal work agent, tying Slack into its Agentforce 360 automation and data platform.

Boroondara selects Datacom Datascape to overhaul property, rates and permits systems, aiming for streamlined services and future AI automation.

Forrester says AI will cut US jobs but stop short of apocalypse, driving 6% of losses by 2030 while reshaping millions more roles.

Mortgage CRM specialist Binder hires design agency Tall to soften its image, promising a more human, less process-heavy broker experience.

UK businesses are set to roll out agentic AI across tax and finance in 2026 as cost pressures force a reset on processes and investment.

Westmill deploys Beacon AI workspace to unify shipment tracking and automate invoice checks, cutting logistics bottlenecks and email back-and-forth.

Hyland has been named IDC’s 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.

Hyperautomation helps MSPs boost margins, overcome skills shortages and unlock new revenue by automating audits, compliance and network management.