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Process automation Stories - Page 24

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Process automation stories

Informotion names new CEO to drive Microsoft AI push
EduTech

Informotion names new CEO to drive Microsoft AI push

Informotion appoints Shane Parsons as CEO to spearhead a deeper Microsoft AI and cloud pivot, targeting regulated and public sector demand.

By Melania Watson • 4 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
Celonis names Ewan Henderson North America GM for AI push
Manufacturing

Celonis names Ewan Henderson North America GM for AI push

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

By Sofiah Nichole Salivio • 4 min read • Thu, 5th Feb 2026
Conga acquires PROS B2B arm to boost pricing platform
Digital Transformation

Conga acquires PROS B2B arm to boost pricing platform

Conga buys PROS' B2B software unit, fusing AI-driven pricing with quoting and contract tools for over 10,000 enterprise customers.

By Karen Joy Bacudo • 3 min read • Thu, 5th Feb 2026
Rimini Street urges ERP users to defy upgrade pressure
Data Analytics

Rimini Street urges ERP users to defy upgrade pressure

Rimini Street urges ERP users to resist vendor upgrade pressure, touting Smart Path and Agentic AI as cheaper, longer-life alternatives.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026
Xelix warns AP errors leak up to USD $53 billion a year
Manufacturing

Xelix warns AP errors leak up to USD $53 billion a year

Xelix research warns large UK and US firms lose up to USD $53 billion a year to accounts payable errors, duplicates, missed credits and fraud.

By Shannon Williams • 5 min read • Wed, 4th Feb 2026
Sage boosts X3 ERP with AI copilots & automation tools
Data Analytics

Sage boosts X3 ERP with AI copilots & automation tools

Sage adds AI copilots, finance automation and supply chain intelligence to Sage X3, promising faster insight for mid-sized firms.

By Karen Joy Bacudo • 4 min read • Wed, 4th Feb 2026
Zendesk names Craig Flower COO to drive AI first shift
Software-as-a-Service

Zendesk names Craig Flower COO to drive AI first shift

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
Ignored low-priority alerts fuel real enterprise breaches
Firewalls

Ignored low-priority alerts fuel real enterprise breaches

Ignored 'low-risk' security alerts are seeding real enterprise breaches, with Intezer warning of dozens of overlooked threats each year.

By Shannon Williams • 5 min read • Wed, 4th Feb 2026
Sage X3 gains Copilot, AI agents & smarter automation
Manufacturing

Sage X3 gains Copilot, AI agents & smarter automation

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
Oracle unveils AI agentic platform for retail banks
Unified Communications

Oracle unveils AI agentic platform for retail banks

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

By Sofiah Nichole Salivio • 3 min read • Wed, 4th Feb 2026
Salesforce disputes reports it cut 4,000 roles over AI
Customer Relationship Management

Salesforce disputes reports it cut 4,000 roles over AI

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

By Karen Joy Bacudo • 5 min read • Tue, 3rd Feb 2026

Stories from Other Regions

Process automation stories

David Owasi on turning missed calls into an AI business
Software-as-a-Service

David Owasi on turning missed calls into an AI business

After losing his job, David Owasi grew OutreachGenius into an AI call-handler for trades - and now has his sights set on space technology.

By Jake MacAndrew • 4 min read • Thu, 5th Feb 2026
UK employers urged to rethink SAP hiring for skills
Digital Transformation

UK employers urged to rethink SAP hiring for skills

UK firms told to overhaul SAP hiring, prioritising skills, learning and well-being as talent shortages deepen and candidates gain leverage.

By Melania Watson • 6 min read • Thu, 5th Feb 2026
Sixthfin launches Closing to streamline UK finance
Data Analytics

Sixthfin launches Closing to streamline UK finance

Sixthfin debuts Closing in the UK, an AI-enabled tool to automate period-end account reconciliation and tighten financial close controls.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
Discovery Consulting appoints SAP leader for NSW push
Digital Transformation

Discovery Consulting appoints SAP leader for NSW push

Discovery Consulting names SAP specialist Mark Miranda to spearhead NSW mid-market growth, targeting preferred partner status by 2028.

By Mark Tarre • 4 min read • Tue, 3rd Feb 2026
AI use surges in Australian public sector amid data siloes
Digital Transformation

AI use surges in Australian public sector amid data siloes

AI use has surged among Australian public servants, but rising data siloes and fragmented systems threaten to blunt productivity gains.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 3rd Feb 2026
AI boosts payroll checks but many still lack confidence
Data Analytics

AI boosts payroll checks but many still lack confidence

AI use in Australian payroll soars to 77%, yet more than a third of employers still doubt they are consistently paying staff correctly.

By Melania Watson • 4 min read • Mon, 2nd Feb 2026