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Process automation Stories - Page 9

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Process automation stories

Dayshape teams with Microsoft on AI staffing tools
Customer Relationship Management

Dayshape teams with Microsoft on AI staffing tools

Professional services firms may soon query staffing, capacity and project finances in Teams as Dayshape embeds its tools in Microsoft 365 Copilot.

By Sofiah Nichole Salivio • 3 min read • Last month
Payhawk flags AI governance gap in finance leaders
Manufacturing

Payhawk flags AI governance gap in finance leaders

Many self-described AI leaders in finance are still using it only in limited workflows because governance and data foundations are incomplete.

By Karen Joy Bacudo • 4 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Last month
Qlik adds AI agents in order to turn analytics into action
Data Analytics

Qlik adds AI agents in order to turn analytics into action

Customers can now move from insight to execution as Qlik expands its agentic analytics tools with prediction, automation and third-party AI access.

By Shannon Williams • 4 min read • Last month
Amex GBT adds AI to Egencia & links Concur Expense
Unified Communications

Amex GBT adds AI to Egencia & links Concur Expense

Travellers and finance teams can now move receipts and booking data into expense reports almost instantly, cutting manual reconciliation.

By Catherine Knowles • 4 min read • Last month
Why operational debt accumulates long before systems fail
Digital Transformation

Why operational debt accumulates long before systems fail

Growing firms are finding that manual workarounds and extra controls quietly raise costs long before any system actually breaks.

By Annexa • 5 min read • Last month
akto named Boomi Platinum Partner in AI readiness push
Data Analytics

akto named Boomi Platinum Partner in AI readiness push

Businesses chasing AI gains are turning to data and integration upgrades, as akto gains higher Boomi backing to support that shift.

By Catherine Knowles • 4 min read • Last month
The AI risk hiding in your finance team's browser tabs
Data Protection

The AI risk hiding in your finance team's browser tabs

Unapproved consumer AI tools are exposing finance data to model training, leaving ANZ firms with hidden governance and audit risks.

By Annexa • 7 min read • Last month
Actionstep adds iManage integration for midsize law firms
Document Management

Actionstep adds iManage integration for midsize law firms

Midsize firms can now open matters and auto-create iManage workspaces in one workflow, reducing admin and data mismatches across systems.

By Sean Mitchell • 4 min read • Last month
5 key take aways for CIOs from Celonis' 2026 Process Optimisation Report
Digital Transformation

5 key take aways for CIOs from Celonis' 2026 Process Optimisation Report

Most firms say AI will fail to pay off unless CIOs fix fragmented processes and add real-time business context first.

By Pascal Coubard • 4 min read • Last month
Westpac NZ launches Microsoft AI contact centre platform
Network Infrastructure

Westpac NZ launches Microsoft AI contact centre platform

The bank says the AI system will cut call handling times and wait times by surfacing customer details instantly for staff.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Hyland appoints Lubor Ptacek as Product Marketing Chief
Document Management

Hyland appoints Lubor Ptacek as Product Marketing Chief

The hire comes as Hyland pushes a sharper AI message to customers and partners across global markets.

By Sofiah Nichole Salivio • 3 min read • Last month
Celonis expands Oracle cloud tie-up for enterprise AI
Digital Transformation

Celonis expands Oracle cloud tie-up for enterprise AI

The deal lets joint customers link AI projects to live business data on Oracle Cloud Infrastructure, reducing automation risk and migration uncertainty.

By Sean Mitchell • 4 min read • Last month
Agoyu wins patent for AI moving quotes app in Puerto Rico
Customer Experience

Agoyu wins patent for AI moving quotes app in Puerto Rico

The patent could speed up moving estimates for customers, with the app generating inventories and quotes in minutes instead of days.

By Mark Tarre • 3 min read • Last month

Stories from Other Regions

Process automation stories

Videosign & Brightsolid expand AI cloud partnership
Unified Communications

Videosign & Brightsolid expand AI cloud partnership

The move should help Videosign add AI note-taking and form-filling tools without compromising compliance, security or cloud costs.

By Catherine Knowles • 4 min read • Last month
The growing gap between businesses that use tech well and those that don't
Customer Relationship Management

The growing gap between businesses that use tech well and those that don't

Businesses that fail to turn data, automation and integration into action risk slower growth, missed leads and weaker customer experiences.

By Lovan • 6 min read • Last month
Employment Hero launches AI Recruitment Agent in Canada
Data Protection

Employment Hero launches AI Recruitment Agent in Canada

Canadian small businesses could cut screening time by 75% as Employment Hero’s tool promises faster hiring and clearer candidate feedback.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Round raises USD $6 million to automate finance work
Digital Transformation

Round raises USD $6 million to automate finance work

Finance teams could soon shed repetitive treasury and payroll tasks as the London fintech expands its automation software after fresh backing.

By Karen Joy Bacudo • 4 min read • Last month