Retail stories
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
AI search tools cast brands in starkly different lights, with Google skewing early negative and ChatGPT souring sentiment near purchase.
French retail tech firm EasyPicky opens a Delaware base as it targets the US to help drive 90% of its revenue from international markets by 2028.
Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.
RedCloud passes 100,000 users and deploys agentic AI across its trade platform after enabling over USD $6.91 billion in FMCG transactions.
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Shoddy search tools are driving Australians from favourite online retailers, with 72% abandoning brands and many paying rivals more.
Microsoft's new Cyber Pulse briefing warns ungoverned AI agents and 'double agents' pose rising security and compliance risks for firms.
From dashboards to boardrooms, women leaders are turning AI-driven data into ethical, scalable decisions that reshape business strategy.
As shoppers turn to AI search and influencers to hunt deals, retailers race to unify promotions or risk confusion, margin hits and lost loyalty.
Milestone Systems has rehired Mike Metcalfe to lead key South Pacific accounts, driving video intelligence growth in New Zealand and Australia.
AI is racing into business plans, but NashTech research finds brittle legacy systems and poor integration are quietly throttling progress.
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Veuve Clicquot names six women leading change in hospitality, music, fashion and climate as finalists for its 2026 Bold Awards.
AI has become the default weapon against fraud and AML, but SEON warns fragmented systems mean higher spend and rising operational strain.
Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.
Tech Data and NetApp open an AI Test Drive hub in India, giving partners ready-made infrastructure to trial and scale real-world projects.
Sharp swings in online peak spending and 64% checkout abandonment risk derailing retailers' forecasts and promo plans for 2026.
Holland & Barrett's tech and automation drive lifts revenue 11% to GBP £981m, with digital sales surging towards the GBP £1bn mark.
Akai India launches Akaiindia.in, a direct online store for smart TVs, appliances and audio, with up to 30% off and no-cost EMI offers.
