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Auror wins retail award for facial recognition tool
Data Protection

Auror wins retail award for facial recognition tool

Retailers are weighing facial recognition tools more cautiously as privacy fears rise, after Auror's system won a loss prevention award.

By Mark Tarre • 3 min read • Last week
QSIC launches dashboard for in-store ad performance
Digital Signage

QSIC launches dashboard for in-store ad performance

Retailers can now tie in-store ads to sales in real time, as QSIC seeks to make supermarket media easier to measure and buy.

By Joseph Gabriel Lagonsin • 3 min read • Last month
EasyPicky & Pitcher team up for shelf data workflow
Software-as-a-Service

EasyPicky & Pitcher team up for shelf data workflow

Field teams can now act on shelf problems during store visits as EasyPicky's video analysis feeds Pitcher's sales workflow for consumer goods makers.

By Sofiah Nichole Salivio • 4 min read • Last month
Auror rolls out retail crime platform across London
Data sharing

Auror rolls out retail crime platform across London

Police and retailers say the system is helping them target repeat offenders, with London pilots linked to more arrests, charges and convictions.

By Sofiah Nichole Salivio • 4 min read • Fri, 1st May 2026
Unpacking the Impact of Agentic Commerce Across ANZ
Digital Transformation

Unpacking the Impact of Agentic Commerce Across ANZ

Retailers risk losing basket share as AI shoppers favour loyalty platforms that can verify offers and rewards in milliseconds.

By Jonathan Reeve • 5 min read • Thu, 2nd Apr 2026

Stories from Other Regions

Supermarkets stories

Facewatch expands facial recognition into pharmacy sector
Data Protection

Facewatch expands facial recognition into pharmacy sector

Rising theft and abuse in pharmacies is pushing operators towards facial recognition tools that warn staff when known offenders enter stores.

By Sofiah Nichole Salivio • 4 min read • This month
AI tools used by 36% of grocery shoppers, survey finds
Digital Transformation

AI tools used by 36% of grocery shoppers, survey finds

Supermarkets may need to rethink product data and pricing as AI assistants shape how shoppers compare grocery deals before buying.

By Joseph Gabriel Lagonsin • 4 min read • This month
AI delivers measurable gains at Coles, bank & law firm
Data Protection

AI delivers measurable gains at Coles, bank & law firm

Australian firms are starting to reap AI gains in productivity and customer service, but trust and pricing models are now under pressure.

By Mark Tarre • 4 min read • Last month
Cooee lands Qantas deal for native snacks on flights
Supply Chain

Cooee lands Qantas deal for native snacks on flights

The airline deal puts an Indigenous-owned snack brand in front of hundreds of thousands of passengers and tests its ability to scale supply.

By Sean Mitchell • 3 min read • Last month
Facewatch appoints Dean Armstrong KC as Data Chief
Data Protection

Facewatch appoints Dean Armstrong KC as Data Chief

The hire comes as live facial recognition in British shops faces mounting scrutiny over privacy, accountability and safeguards for shoppers and staff.

By Sofiah Nichole Salivio • 3 min read • Last month
UK shoppers prefer humans to AI for complex retail issues
Digital Transformation

UK shoppers prefer humans to AI for complex retail issues

Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.

By Sofiah Nichole Salivio • 4 min read • Last month
Vodafone tightens control of VodafoneThree after merger
Network Infrastructure

Vodafone tightens control of VodafoneThree after merger

Control of the merged UK mobile venture gives Vodafone a freer hand as regulators monitor competition safeguards and network investment promises.

By Mark Tarre • 5 min read • Last month
Woolworths & Coles top AI grocery visibility in Australia
Digital Transformation

Woolworths & Coles top AI grocery visibility in Australia

AI-generated shopping answers are steering more supermarket discovery, with local chains still beating Amazon in Australian grocery searches.

By Mark Tarre • 4 min read • Last month
Visa adds Australian banks to AI payments programme
Digital Transformation

Visa adds Australian banks to AI payments programme

Australian banks are now trialling AI-led purchases under Visa's controls, as the payments group seeks to protect consent and spending limits.

By Sean Mitchell • 5 min read • Thu, 30th Apr 2026
Most UK shoppers oppose dynamic pricing for groceries
Customer Experience

Most UK shoppers oppose dynamic pricing for groceries

Britons are far more likely to reject changing grocery prices than embrace them, with fairness and clear pricing still driving loyalty.

By Shannon Williams • 3 min read • Wed, 29th Apr 2026
FairPrice to roll out smart carts across Singapore stores
Smart Cities

FairPrice to roll out smart carts across Singapore stores

Shoppers at 48 FairPrice outlets will soon be able to scan and pay as they shop, after the supermarket group expands its smart cart rollout.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Iceland uses AI to boost stock availability across UK
Software-as-a-Service

Iceland uses AI to boost stock availability across UK

Shoppers should see fewer empty shelves as the grocery chain rolls out AI-driven replenishment across more than 1,000 UK stores and online.

By Karen Joy Bacudo • 3 min read • Wed, 15th Apr 2026