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Unified Communications-as-a-Service (UCaaS) stories

Workers still turn first to voice, Mitel survey finds
Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • Last month
Prodoscore launches MCP server for enterprise AI assistants
Software-as-a-Service

Prodoscore launches MCP server for enterprise AI assistants

Enterprise users can now query workforce data alongside sales and finance systems, as the connector is read-only and uses existing permissions.

By Sean Mitchell • 4 min read • Fri, 26th Jun 2026
8x8 launches AI Routing for broader customer service
Software-as-a-Service

8x8 launches AI Routing for broader customer service

Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.

By Mark Tarre • 4 min read • Thu, 25th Jun 2026
HP unifies collaboration tools in hybrid work push
Software-as-a-Service

HP unifies collaboration tools in hybrid work push

The unified setup gives IT teams one view of meeting rooms, devices and analytics as businesses seek simpler management for hybrid work.

By Sofiah Nichole Salivio • 4 min read • Sat, 20th Jun 2026
Owl Labs launches subscription service for hybrid devices
Software-as-a-Service

Owl Labs launches subscription service for hybrid devices

IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026
OVHcloud previews AI workspace with encrypted tools
Software-as-a-Service

OVHcloud previews AI workspace with encrypted tools

The preview could help businesses adopt office AI without exposing sensitive data, as search and automation run locally under encryption.

By Mark Tarre • 4 min read • Thu, 18th Jun 2026
Zoom adds AI tools for office spaces & meeting rooms
Software-as-a-Service

Zoom adds AI tools for office spaces & meeting rooms

Meeting-room decisions will now flow into follow-up work more easily as Zoom rolls out AI capture, signage and camera tools for offices.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 18th Jun 2026
8x8 adds real-time translation and model choice to AI Studio
Software-as-a-Service

8x8 adds real-time translation and model choice to AI Studio

Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Wed, 17th Jun 2026
8x8 boosts workforce management adoption with free tools
Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026
Shure & Zoom launch IntelliMix kits for Zoom Rooms
Unified Communications

Shure & Zoom launch IntelliMix kits for Zoom Rooms

Clearer audio and simpler rollouts are set to help schools and businesses equip Zoom Rooms for hybrid meetings and AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 12th Jun 2026
Tech Data & AnywhereNow team up for ANZ Microsoft Teams
Software-as-a-Service

Tech Data & AnywhereNow team up for ANZ Microsoft Teams

Channel partners in Australia and New Zealand gain Microsoft Teams-based customer service tools, as Tech Data adds AnywhereNow to its portfolio.

By Sofiah Nichole Salivio • 4 min read • Fri, 12th Jun 2026
Five use cases that justify ditching VPNs for good
Unified Communications

Five use cases that justify ditching VPNs for good

Organisations face rising VPN breaches and slow speeds, prompting a shift to Zero Trust Network Access for safer, faster hybrid work and cloud migration.

By Tony Burnside • 5 min read • Thu, 10th Jul 2025

Stories from Other Regions

Unified Communications-as-a-Service (UCaaS) stories

Gamma targets small firms with PCI payment security
Unified Communications

Gamma targets small firms with PCI payment security

Small firms taking card payments by phone face fraud, chargeback and compliance risks that Gamma says have been overlooked.

By Mark Tarre • 4 min read • Mon, 22nd Jun 2026
SFM named Yealink distributor for Canada video gear
Unified Communications

SFM named Yealink distributor for Canada video gear

Canadian resellers and integrators gain wider access to Yealink room systems as SFM takes on national distribution and support.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026
NSWRL shifts contact centre to Teams with rapid rollout
Unified Communications

NSWRL shifts contact centre to Teams with rapid rollout

Call handling has been centralised in Microsoft Teams, with NSWRL reporting a 17-second average wait after the switch.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026
Why is Webex becoming the AI execution layer for work?
Software-as-a-Service

Why is Webex becoming the AI execution layer for work?

Firms using embedded AI in meetings and messaging are already cutting admin, speeding decisions and improving customer response times.

By Will Morey • 4 min read • Mon, 15th Jun 2026
Complementary collaboration: why partners need to do more with unified communications
Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025