Workforce Technology stories
Stores are becoming a bigger tech battleground as retailers seek tighter links between operations, checkout and customer engagement.
Employers in hazardous sectors will gain tighter pay and compliance control as the platform expands into on-site operations across more than 110 countries.
HR teams can now automate approvals and reporting in Pebl's platform, cutting tickets as the company expands Alfie beyond employee Q&A.
A survey of 2,500 knowledge workers found AI anxiety is driving 33% to consider switching industries, with younger staff most worried.
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
Existing clients will gain access to a wider international network as the acquisition gives Hightekers a stronger local base for cross-border hiring in India.
Supply chain leaders are becoming more cautious as the software group rolls out AI agents and mobile tools aimed at improving planning and execution.
The promotion puts KnowBe4's product strategy under an internal engineering veteran as the company expands defences against AI-driven threats and human error.
The move puts KnowBe4's product strategy under a long-serving engineer as the company expands tools to counter AI-driven threats and shadow AI.
Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.
The new tools are aimed at cutting manual work and speeding up warehouse responses to errors, staff queries and coaching needs.
Employers could face compliance and planning problems if temporary hiring becomes a long-term fix, WorkJam said as costs and reforms loom.
Aged care staff are spending half as long on morning rostering after an AI system recovered 15 hours a week at ECH.
Extra warehouse parts will help Smart CT meet demand from new contracts across government, health and retail customers in Europe and beyond.
Executives say the real productivity gain lies in cutting routine tasks, as firms use AI to free staff for higher-value work and judgement.
The deal broadens Cezanne's reach in the mid-market as employers seek one system for HR, payroll, learning and retention.
Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.
Businesses rolling out AI face rising staff anxiety, with a survey of more than 1,200 Australians finding most feel more stressed at work.
The integration is designed to cut manual handoffs and compliance risks for employers managing mobile staff across more than 90 countries.
The deal gives farmers access to safety and connectivity gear built for black spots, while NSW Farmers trials it across its own fleet.