Charter Global unveils Orcaworks platform to automate workflows

Charter Global has launched a new platform, Orcaworks, designed to automate outcomes for enterprises by integrating digital co-workers into existing workplace tools.

Orcaworks introduction

Orcaworks is positioned to help organisations manage text-heavy workflows and convert them into measurable business outcomes. Using a digital co-worker known as "Orca", the platform operates within widely used business environments such as email, document processing, and customer relationship or enterprise resource management software. The company states that Orca acts by reading information, making decisions, and executing tasks, while providing human oversight and maintaining a transparent trace of all decisions and actions.

The Orcaworks platform rests on Orca Lattice, which functions as the orchestration and governance layer for Orca in production. The system is tailored through collaboration with each customer, allowing the digital co-worker to reflect the specific operational workflows of an organisation and connect directly into existing technology infrastructure.

Leadership and co-design

The Orcaworks leadership team brings together senior figures from Charter Global, including Murli Reddy as Chief Executive Officer, Rajesh Indurthi as Chief Information Officer, Dr. Abhinav Somaraju as Chief AI Officer, and Bindu Vemireddy as Chief Strategy Officer. The founding team highlighted the challenges faced by mid-sized businesses in managing complex operations with limited resources and emphasised the intent behind Orcaworks to address these challenges.

"Mid-sized businesses often carry the same operational complexity as larger enterprises, but with fewer hands and tighter margins," said Murli Reddy, CEO of Charter Global & Orcaworks. "They need solutions that help their teams work faster, make better decisions, and stay focused on growth. Orcaworks was built to meet that need, turning everyday work into measurable outcomes without adding layers of complexity."

The development process involves Charter Global collaborating with client subject matter experts to co-design Orca agents. These agents are programmed to mirror actual business processes and focus on implementing the steps that offer the highest return on investment. The intention is to automate execution rather than merely provide suggestions, all while ensuring that human expertise is actively integrated into the workflow.

Platform details and operational model

Orcaworks comprises several modular components. Orca Launchpad offers services to accelerate project discovery, organisational blueprinting, and implementation. Orca Foundry supplies configurable agents, systems for data retrieval, and connectors to facilitate data accessibility and readiness for automation. The Orca Studio enables users to design, deploy, and adapt workflows independently of deep engineering skills. At its core, the Orca Lattice connects different systems, embeds context, coordinates agent activity, and focuses on supporting ROI. Additionally, the Orca Partner Circle serves as an ecosystem for application development and integrations.

The operational strategy follows a staged workback model, starting with the identification of desired business outcomes and the mapping of necessary system connections and workflow steps. After initial setup and data validation, agents are deployed in a production environment within weeks. The platform aims to deliver observable benefits over short timeframes, with clear metrics to compare pre- and post-implementation stages.

Emphasis on outcomes and transparency

Orcaworks is intended to provide measurable value for organisations seeking to automate cumbersome, manual, and text-based processes - such as managing information dispersed across multiple systems, reducing administrative overhead, and freeing skilled personnel from repetitive tasks.

"Leaders don't need another demo; they need outcomes," said Rajesh Indurthi, CIO. "With Orca, we're moving beyond bolt-on bots to observable, policy-safe agents that fit the way teams actually work and that prove value in weeks, not quarters."

The platform includes built-in governance, observability, and feedback mechanisms. This approach is intended to promote accountability and transparency for the tasks performed by digital co-workers within organisational environments.

"Orca is built for real enterprise work," said Dr. Abhinav Somaraju, PhD, Chief AI Officer. "Our focus is safe execution, transparent decisioning and fast iteration, so customers can automate the steps that matter and measure the impact."

Availability and next steps

The Orca agents and Orcaworks platform are being made available for pilot projects with selected customers. A wider rollout is planned for customers in the near future, with the aim of further validating the platform's approach through measured business outcomes.