Ericsson brings agentic AI to NetCloud for smarter 5G networks
Ericsson has announced the integration of agentic AI into its NetCloud platform aimed at improving enterprise 5G networking and introducing automated tools for managing wireless networks.
The integration will see Ericsson's generative AI-based NetCloud Assistant (ANA) move beyond responding to user prompts, becoming what the company describes as a strategic partner supported by a team of AI agents. The company also launched what it states to be the industry's first enterprise 5G agentic AI virtual expert designed to help organisations more effectively deploy, optimise, and manage their 5G networks.
Agentic AI capabilities
By leveraging agentic AI technology, ANA will be able to interpret high-level instructions, handle sophisticated workflows, execute decisions made by administrators, and learn in real time. According to Ericsson, this approach is anticipated to lower the workload for IT and operational technology teams while increasing both network dependability and the user experience.
Among the principal features enabled by the updated platform is an agentic organisational hierarchy, in which ANA is supported by both orchestrator and functional AI agents. These agents are intended to plan and execute actions as directed by network administrators. Ericsson plans to roll out orchestrator agents in stages, beginning with a troubleshooting agent in the fourth quarter of 2025, with additional configuration, deployment, and policy agents to follow in 2026. These orchestrator agents will connect and cooperate with other task, process, knowledge, and decision agents as part of an integrated agentic framework.
Automated network troubleshooting
Ericsson noted that ANA's forthcoming troubleshooting orchestrator will automate workflows to address prevalent issues that support teams, customers, and partners have identified as most common, such as offline network devices and low signal quality. This feature, set for release in late 2025, is expected to reduce downtime and the volume of support cases by over 20 per cent.
Further enhancements to NetCloud include multi-modal content generation, with ANA now able to generate visual representations - such as dynamic graphs - of trends and complex database queries involving multiple data points. The platform will also offer explainable AI, providing real-time feedback and insight into the steps taken by AI agents to improve transparency and user trust.
Expanded network analytics
NetCloud will expand its AIOps technology to give users deeper insights by isolating and correlating anomalies in areas such as fault, performance, configuration, and accounting for wireless WAN and NetCloud SASE solutions. For Ericsson Private 5G, NetCloud is expected to provide new service health analytics capabilities, including KPI monitoring and diagnostics for user equipment connectivity. These enhancements are scheduled to become available in the fourth quarter of 2025.
By introducing agentic AI into NetCloud, we're enabling enterprises to simplify deployment and operations while also improving reliability, performance, and user experience. More importantly, it lays the foundation for our vision of fully autonomous, self-optimizing 5G enterprise networks that can power the next generation of enterprise innovation.
Deployment and management simplification
Ericsson's integration of Private 5G into NetCloud will allow enterprise customers to access AI features, real-time feature releases, simplified lifecycle management, improved administration controls, and increased agility for managing several sites. The company says these changes are designed to address common barriers that industrial enterprises face when adopting private 5G as part of business-critical operations.
With the integration of Ericsson Private 5G into the NetCloud platform, we're taking a major step forward in making enterprise connectivity smarter, simpler, and adaptive. By building on powerful AI foundations, seamless lifecycle management, and the ability to scale securely across sites, we are providing flexibility to further accelerate digital transformation across industries. This is about more than connectivity: it is about giving enterprises the business-critical foundation they need to run IT and OT systems with confidence and unlock the next wave of innovation for their businesses.
Ericsson states that with these updates, NetCloud acts as a foundation for future agentic AI-powered features, with a focus on reducing complexity and increasing value for enterprise users operating IT and OT systems in private 5G environments.
