Itential unveils FlowAI for secure agentic orchestration in IT

Itential has introduced FlowAI, a new set of capabilities designed to enable agentic orchestration for enterprise infrastructure operations. The platform extension allows organisations to integrate AI agents and reasoning systems into automation routines, all within a controlled execution environment.

AI-driven orchestration

FlowAI brings a new supervisory layer to the existing Itential Platform. This agentic layer combines reasoning intelligence with deterministic automation, permitting enterprises to build, connect, and execute intelligent agents across hybrid infrastructure.

The system leverages existing governance, security, and execution engines, enhanced by Itential MCP technology. This connection allows AI reasoning systems to interact with automation workflows that are both auditable and governed.

"The next wave of infrastructure automation moves beyond scripted speed to intelligent orchestration - where agentic reasoning and deterministic execution work together," said Peter Sprygada, Chief Architect, Itential.

Hybrid infrastructure focus

Organisations across industries continue to increase reliance on both public and private cloud, raising operational complexity. FlowAI seeks to address these challenges by allowing reasoning-based agents to work through Itential's deterministic control plane. According to the company, this architecture is intended to bring AI into enterprise automation without reducing visibility or security.

The platform allows IT teams to balance precise, rules-based control with agent-driven flexibility. FlowAI supports both tightly governed workflows and agents that autonomously construct and execute operations using integrations across network and infrastructure systems.

Key platform components

FlowAI introduces several components that work together to enable agentic orchestration:

• FlowAgent Builder: A tool for creating and governing role-based agents. Developers can define each agent's specific parameters, including access to projects, workflows, application programming interfaces (APIs), and gateway services.
• FlowAgents: Task-oriented agents that carry out operations by reasoning through goals and executing tasks within Itential's controlled workflows. Execution is designed to be visible, repeatable, and auditable.
• FlowMCP Gateway: An extension that enables secure interactions with external infrastructure agents and Model Context Protocol (MCP) tools, supporting integration with third-party systems such as Netbox MCP and Selector MCP.
• FlowMCP Server: An enterprise-grade management server for running multiple MCP instances with defined user personas and access controls. It offers orchestrated, scalable management of agentic systems and builds on the existing open-source MCP Server with features for enterprise environments.

Governance and compliance

Security and compliance remain central to the FlowAI proposition. The platform enforces that every decision and action conducted by agents, whether on the platform or external, is authenticated, authorised, and traceable. This approach is designed to assure enterprises of the safety and integrity of automation driven by both AI and human-defined policies.

FlowAI extends its governance and control across both in-house and third-party AI integrations. The company states that FlowAI ensures that all agentic activities are managed through a single enterprise control plane, maintaining compliance with organisational standards.

Industry perspectives

The addition of agentic orchestration tools comes as more enterprises explore AI-driven operations for network and IT infrastructure, seeking both efficiency and risk reduction.

"AI is reshaping how infrastructure is operated, and Itential is at the forefront of that shift," said Scott Raynovich, Chief Analyst, Futuriom Research.