Synthflow AI & Avant strike exclusive voice AI deal

Synthflow AI has entered an exclusive strategic partnership with Avant Communications, adding Synthflow's voice AI technology to Avant's customer experience and AI portfolio.

The arrangement targets customers in sectors including consumer lending, healthcare, retail and financial services. Avant's network of Trusted Advisors will offer the product to small businesses, mid-market companies and larger enterprises.

Synthflow sells AI agents for customer conversations across phone and chat. Avant is a technology services distributor that works through advisors to help clients choose and deploy technology products.

The partnership centres on a voice AI platform that can be deployed in two to three weeks rather than several months. The companies say the system supports more than 30 languages and includes interruption handling, conversational intelligence and agentic memory.

The product is designed to connect with existing contact centre systems. It also uses end-to-end encryption and is aimed at regulated industries that require security and compliance controls.

Early sales

Avant said the partnership has already generated initial business, with the first joint deals completed. The companies did not disclose the value of the contracts or identify the customers involved.

The agreement gives Avant an exclusive relationship with Synthflow, which may help differentiate its customer experience offering as distributors and advisors add AI products to their portfolios. Demand has grown across the contact centre market as businesses look to automate routine customer interactions while reducing implementation times that have slowed earlier conversational AI projects.

Synthflow said it has processed more than 65 million customer calls for more than 100 enterprise customers, including Freshworks and Thryv.

Its platform combines agent orchestration with the company's own telephony infrastructure, giving customers more direct control over how automated conversations are managed across phone and chat channels.

Deployment focus

A central claim of the partnership is that voice AI deployments can be shortened significantly. That matters in a market where enterprise automation projects have often been criticised for long implementation cycles, integration complexity and uncertain returns.

The companies are pitching a model in which advisors can introduce a pre-built platform into existing customer service operations more quickly. The target industries suggest a focus on high-volume, repetitive interactions such as appointment scheduling, service requests, account queries and inbound customer support.

Hakob Astabatsyan, Chief Executive Officer at Synthflow, said: "Our partnership with AVANT is highly strategic and validates the strength of our modern architecture in the competitive Agentic AI market. We are providing AVANT's Trusted Advisors with an agile solution that drives faster ROI for their customers and helps end users solve their problems, get what they need, and when they need it."

He added: "We're passionate about ROI outcomes and also completely remove the heavy lifting traditionally required for enterprise deployments - offering solutions in days and weeks, rather than weeks and months."

For Avant, the tie-up reflects a broader push by intermediaries in the technology market to package AI products so they can be sold and implemented through channel partners rather than only through direct enterprise sales teams. That model can widen distribution, particularly in customer experience software, where buyers often rely on external advisors to compare systems and manage integrations.

Andrew Pryfogle, Vice President of CX & AI at Avant, said: "We're excited about the momentum already building with Synthflow. We've already closed our first deals together, and the response from our Trusted Advisors has been incredibly strong. Synthflow's approach to conversational Voice AI is fast, flexible, and well aligned with what customers are looking for as AI adoption accelerates across CX."

The customer experience technology market has become increasingly crowded as software groups, telecoms providers and newer AI companies compete to supply automated voice and chat tools. Many of those products promise more natural conversations and broader language support, but enterprise customers have often been wary of integration work, speech accuracy and the operational risk of putting automated systems in front of customers.

Against that backdrop, Synthflow and Avant are emphasising speed of deployment and channel reach. The platform can be introduced into contact centre environments with support for real-time conversations in more than 30 languages, alongside speech handling that allows users to interrupt naturally during a call.

The partnership also highlights how distributors and advisors are trying to secure differentiated AI products before rivals do. In sectors such as healthcare and financial services, where compliance requirements and legacy systems can make technology projects harder to execute, a shorter deployment model may be a key selling point.