VOSS adds AI, security & DEM to workplace platform

VOSS has released Version 25.3 of its digital workplace management platform, adding new AI functions, extended Microsoft 365 security controls, finer-grained Teams data segmentation and expanded digital experience monitoring features.

The Reading-based company focuses on tools that manage collaboration and communications environments. The latest software release targets large enterprises that run Microsoft 365, Cisco Webex and mixed-vendor unified communications estates.

VOSS said Version 25.3 advances its approach of combining automation, monitoring, analytics and AI within a single architecture. The platform supports multi-vendor environments and replaces script-based processes and separate point tools with a central management layer.

AI assistant upgrade

The release introduces a major update to Wingman, the platform's AI assistant. VOSS has added an "agentic" chat interface that supports conversation history, real-time progress indications and contextual awareness. Administrators can run multiple parallel threads, each with its own context and purpose, and can keep separate workflows open at the same time.

Wingman now offers expanded action recommendations that cover the full administrative menu. Administrators can trigger tasks directly from the assistant, which reduces manual navigation through the interface and shortens the time needed to complete repeat jobs.

The assistant gains broader access to data across monitoring, analytics and other platform components. It can respond to wider cross-domain queries and assemble information from different parts of the system. This builds on its existing on-demand analytics feature, which surfaces information without users switching between tools.

VOSS has also introduced a guided troubleshooting workflow in Wingman. The first set of use cases focuses on Microsoft Teams call quality. The workflow leads administrators through structured diagnostic steps so they can locate and resolve issues more quickly and improve service reliability.

Dan Payne, Chief Technology Officer at VOSS, said the new version shifts how customers manage large collaboration estates. "With VOSS v25.3, organizations gain a more intelligent, secure, and operationally efficient platform for managing their collaboration and digital workplace environments. By expanding AI-driven automation, strengthening governance across Microsoft ecosystems, and deepening visibility into user experience and service health, VOSS continues to deliver innovation that will help our customers scale with confidence," said Payne.

Microsoft security focus

Version 25.3 extends VOSS's segmentation and role-based access control approach into Microsoft security products. The release adds support for a core set of moves, adds, changes and deletes and dashboards for Microsoft Defender for Office and Defender for Endpoint.

Enterprises can assign controlled and segmented administrative access to local security operations teams within Microsoft 365 tenants. These teams can carry out security-related tasks in their domain without needing global administrator rights across the environment.

The system enables faster responses to local security issues while maintaining governance over changes. It also introduces business-aligned dashboards for Defender metrics and overall security posture, which link reporting views to organisational structures.

Teams data segmentation

VOSS has added user-based segmentation for Microsoft Teams call data. The feature uses a configurable business hierarchy so organisations can align call performance metrics with their internal structure.

IT and operations teams can view call quality information by region, department, brand or user group. They can drill down into specific segments where call issues cluster, which supports quicker identification of service-impacting problems.

The segmentation function maintains granular role-based access control. Delegated administrators see only the data linked to their authorised segments. This keeps governance in place while widening access to operational information.

Experience monitoring

The release adds digital experience monitoring agent analytics within the VOSS platform. Organisations can deploy and manage DEM agents that simulate user activity across services such as Microsoft Teams and Cisco Webex.

The agents run continuous synthetic tests on critical user journeys. These journeys include logins, calls, meetings and messaging. The data provides end-to-end visibility into service paths, including network segments and local conditions that may not appear in cloud provider telemetry.

The approach supports proactive monitoring. DEM agents highlight early signs of performance degradation, regional anomalies and network issues before users raise support tickets. It also enables IT teams to investigate trends in experience quality over time.

Webex analytics and platform updates

VOSS has refreshed its Webex analytics with new and updated dashboards that cover users, workspaces, devices and licences. The dashboards use a hierarchy that lets administrators move between site-level views and organisation-wide performance summaries.

The company has also updated underlying system support in Version 25.3. The platform now works with additional virtualisation options such as VMware Esxi 8, HyperV and Nutanix. It also includes improvements in SNMP data management for environments that rely on hardware-based monitoring.

VOSS positions the 25.3 release as part of a wider product roadmap focused on AI, governance and user experience across collaboration platforms. The company plans further expansion of automation and analytics functions in future versions as customers increase the scale and complexity of their digital workplace environments.