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Business Transformation Stories - Page 13

Global Stories

Business Transformation stories

It's not a gender gap, it's a confidence gap: Rethinking women's participation in the AI era
Digital Transformation

It's not a gender gap, it's a confidence gap: Rethinking women's participation in the AI era

In AI‑driven workplaces, women face less a barrier of access than of confidence - and early, everyday experimentation may prove decisive.

By Quinny Lei • 4 min read • Fri, 6th Mar 2026
Customer success is not support, it is stewardship
Digital Transformation

Customer success is not support, it is stewardship

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

By Nidhi Suresh • 3 min read • Fri, 6th Mar 2026
Stephanie Davis Neill: How I use an “operator mindset” in leadership
Manufacturing

Stephanie Davis Neill: How I use an “operator mindset” in leadership

Industrial engineer-turned-COO Stephanie Davis Neill explains how an operator mindset shapes adaptable, people-centred tech leadership.

By Stephanie Davis Neill • 3 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Degreed unveils AI tools to close human readiness gap
Data Analytics

Degreed unveils AI tools to close human readiness gap

Degreed launches AI-driven learning tools and programmes to tackle the “human readiness gap” holding back companies' AI investments.

By Shannon Williams • 4 min read • Thu, 5th Mar 2026
Five signs that your organisation is more AI-ready than you think
Data Analytics

Five signs that your organisation is more AI-ready than you think

If you can clearly define problems, empower a bridge-builder and embrace measured risk, your organisation may be AI-ready already.

By Des Viranna • 4 min read • Wed, 4th Mar 2026
AI, women in tech & why progress demands a human lens
Digital Transformation

AI, women in tech & why progress demands a human lens

As AI reshapes tech, women still battle entrenched bias; only a deliberately human lens can turn this revolution into real inclusion.

By Pauline Pangan • 4 min read • Tue, 3rd Mar 2026
Quanton rebrands as AI partner to take pilots to scale
Digital Transformation

Quanton rebrands as AI partner to take pilots to scale

Quanton ditches pure automation tag to relaunch as an AI transformation partner, promising to help ANZ firms push pilots into production.

By Catherine Knowles • 5 min read • Mon, 2nd Mar 2026
Kinetic IT named ServiceNow Asia Pacific Rising Star
Digital Transformation

Kinetic IT named ServiceNow Asia Pacific Rising Star

Kinetic IT has been named ServiceNow's 2026 Asia Pacific Consulting & Implementation Rising Star Partner, after recently attaining Elite status.

By Mark Tarre • 3 min read • Mon, 2nd Mar 2026
AI ambitions collide with legacy integration problems
EduTech

AI ambitions collide with legacy integration problems

AI is racing into business plans, but NashTech research finds brittle legacy systems and poor integration are quietly throttling progress.

By Sofiah Nichole Salivio • 4 min read • Sat, 28th Feb 2026
Sinch unveils AI agent tools for customer engagement
Unified Communications

Sinch unveils AI agent tools for customer engagement

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026

Stories from Other Regions

Business Transformation stories

Auxilion names Eleanor Dempsey Advisory Services Chief
DevOps

Auxilion names Eleanor Dempsey Advisory Services Chief

Auxilion has promoted Eleanor Dempsey to lead its advisory services, expanding her remit as it targets growth in Ireland and the UK.

By Sofiah Nichole Salivio • 3 min read • Thu, 5th Mar 2026
Holland & Barrett tech push lifts revenue towards GBP £1bn
Robotics

Holland & Barrett tech push lifts revenue towards GBP £1bn

Holland & Barrett's tech and automation drive lifts revenue 11% to GBP £981m, with digital sales surging towards the GBP £1bn mark.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
AI as a career accelerator: expanding influence beyond the IT function
Digital Transformation

AI as a career accelerator: expanding influence beyond the IT function

AI is helping women in HR and beyond gain strategic influence, speeding policy work and reshaping leadership paths outside IT.

By Amy Curran • 4 min read • Wed, 4th Mar 2026
Resilience is becoming Canada's new competitive advantage
Digital Transformation

Resilience is becoming Canada's new competitive advantage

Canadian firms are harnessing AI and efficiency to turn tariff shocks and labour shortages into a new edge: resilience-driven growth.

By LSP Chandrashekar • 5 min read • Wed, 4th Mar 2026
Skills shortages persist despite surge in job applicants
Digital Transformation

Skills shortages persist despite surge in job applicants

Australia's hiring market swells with applicants, yet firms still battle to secure scarce finance, data, AI and cybersecurity skills.

By Catherine Knowles • 4 min read • Tue, 3rd Mar 2026
The future of work in 2026: Building the modern workspace
Data Protection

The future of work in 2026: Building the modern workspace

By 2026, modern workspaces will hinge on invisible infrastructure, governed AI and human-centric orchestration to stay competitive.

By Peter McLeavery • 5 min read • Thu, 26th Feb 2026