Business Transformation stories
CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.
Nearly one in three enterprise projects fail to deliver meaningful ROI, Tempo warns, with misalignment wasting up to USD $260 million a year.
Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.
As AI quietly accelerates inside core systems, many firms risk mismatched governance that leaves them both behind and overexposed at once.
Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.
Labour shortages and tighter deadlines are forcing Australian printers to automate and pivot from traditional presses to digital inkjet workflows.
MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.
Franchise leaders enter 2026 juggling AI ambitions with the need for tighter operational consistency, compliance and staff engagement.
Geekflare shifts from pure tech publisher to SaaS, launching Geekflare AI and Geekflare API after surpassing 100 million global readers.
DXC opens a central London Customer Experience Centre to co-create AI and automation solutions with clients and expand its UK presence.
Persistent named world's fastest-growing IT services brand as value jumps 22% to USD $989 million in Brand Finance 2026 ranking.
By 2026, modern workspaces will hinge on invisible infrastructure, governed AI and human-centric orchestration to stay competitive.
AI literacy demand in Singapore has surged over 70%, but 41% of workers feel unready for rapid tech change reshaping core job skills.
Kubus reshapes senior leadership, appointing new heads across finance, operations and revenue to fuel a five-year global growth drive.
New Zealand tech provider Vetta Group is unifying its brands under a single identity by 2026, aiming to streamline customer engagement.
Infotrust sells its Nexgen cloud and communications unit for AUD $50m to bankroll acquisitions and double down on sovereign cyber security.
Austin Group's new Melbourne distribution centre brings logistics in-house, doubling capacity and hitting a 99.8% DIFOT delivery rate.
Enero lifts first-half profit 119% as BMF and Orchard drive double-digit margins and revenue growth across its marketing agency portfolio.
Smart CT hires former BT leader Eddie Egan as COO to scale its fast-growing technology lifecycle services without compromising customer service.
Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.